IT Client Support Professional, Help Desk
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
IT Client Support Professional, Help Desk |
| FLSA |
Exempt |
| Position Class |
89728 |
Position Overview
| Position Summary |
Winston-Salem State University is seeking an IT Client Support Professional for our Help Desk! Join the Ramily!
Winston-Salem State University continues to rank high on national lists. The university's focus is on offering its students a top-notch educational experience. Technology provider and creator of the Social Mobility Index (
SMI), CollegeNET, ranks
WSSU as the No. 1
HBCU and North Carolina institution for social mobility. The
SMI measures the number of under resourced students a college or university educates at affordable tuition rates and graduates them into promising careers. Winston-Salem State University is a great place to live, work and play.
We are seeking an
IT Client Support Professional, Help Desk to provide frontline IT support to end-users, ensuring smooth operation of hardware, software, and network systems. This is an excellent opportunity for an entry-level IT professional seeking to enhance and develop their skillset in a dynamic and supportive environment.
Key Responsibilities:
- Provide first-level technical support via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist users with account setup, password resets, and software installations.
- Troubleshoot, image, set up and configure laptops, desktops, printers, and other peripherals.
- Maintain IT documentation and contribute to knowledge base articles.
- Escalate more complex technical issues to Level 2 or senior IT staff.
- Follow IT security policies and best practices to protect user data.
- Outstanding Customer Service skills, internally and externally.
|
Position Information
| Position Number |
131152 |
| Working Position Title |
IT Client Support Professional, Help Desk |
| Building and Room No. |
O'Kelly Room 203 |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Normal Work Schedule |
7:30am to 4:30 pm, Monday through Friday based on coverage needs during Support Center operations. May require occasional weekend work. |
| Department Required Skills |
- Associate Degree required, preferably in Computer Science, Instructional Technology, Information Systems, Management Information System or related field.
- One to two years of experience in a medium to large scale environment with the responsibility for installation, implementation, configuration, testing, maintenance and support of end-user computing devices (workstation/laptop/tablet/handheld) and peripherals (printers/scanners/end-user AV)
- Understanding of operating systems (Windows 10/11, macOS), networking fundamentals, and common office software.
- Excellent verbal and written skills for explaining technical concepts to users.
- Customer service training or experience
|
| Preferred Years Experience, Skills, Training, Education |
- Bachelor's Degree in Computer Science, Instructional Technology, Information Systems, Management Information System or related field
- CompTIA A+, Network+, or Microsoft certifications
- Experience with workstation hardware types such as Dell, HP, Apple setup and configuration
- Strong organizational skills
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
$42,000-$47,871 |
| Open Date |
02/19/2026 |
| Close Date |
03/18/2026 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
|
Supplemental Questions
Required fields are indicated with an asterisk (*).
Do you have any experience implementing new technology? If yes, please describe your experience
(Open Ended Question)
Have you used a Service Desk Management solution for managing ticket requests? If so, what solution have you used?
(Open Ended Question)
Why is this position a good match for your skills, strengths, experience and background?
(Open Ended Question)
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation 1
Optional Documents
|
Winston Salem State University
$42,000-$47,871
Feb 19, 2026