Banking Payments Operations Analyst - Lockbox

Job Title: Banking Payments Operations Analyst - Lockbox

Location: Brooklyn, OH 44144

Duration 12+ months

Pay Range: $28/hr. - $30/hr.

Position Summary

The Operations Analyst supports multiple functions and processes within Lockbox in Payment and Deposit Operations, with a primary focus on partnering with Service and Support teams in procedure development, application testing, and script creation for operational testing.

Payment and Deposit Operations fosters a culture grounded in accountability, teamwork, leadership, intellectual curiosity, and a strong commitment to work-life balance. In this role, you will develop deep industry expertise and detailed product knowledge while driving execution of key strategic and process improvement initiatives.

Key Responsibilities

Operational & Application Support

• Provide operational support for Lockbox applications and additional systems as assigned.
• Serve as first line of contact for user-reported inquiries and issues.
• Perform problem reporting, tracking, resolution, root cause analysis, and identification of preventative measures.
• Deliver high-quality support and service to internal and external partners and clients.
• Play a leadership role in ongoing production support of Payment and Deposit Operations applications and processes.

Procedure Development & Testing

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing of applications, particularly in process improvement initiatives.
• Actively participate in and guide Lockbox-related systems and process initiatives and projects.

Business & Data Analysis

• Perform business analysis for payment and deposit applications, which may include mainframe, PC, distributed systems, databases, and web-based applications.
• Mine data from primary and secondary sources using complex joins across multiple datasets.
• Analyze qualitative, operational, and financial data to support decision-making and strategic initiatives.
• Translate business requirements to Technology partners and convert technical materials into clear, actionable information for Loan, Payment, and Operational Services process areas and Lines of Business.

Core Competencies

• Strong analytical and problem-solving skills with the ability to interpret complex operational and financial data.
• Excellent interpersonal and relationship-building skills; ability to work cross-functionally with diverse stakeholders.
• Effective and concise communication skills, including interaction with senior management.
• High adaptability and intellectual curiosity; comfortable working in ambiguous environments.
• Exceptional teamwork and collaboration skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and drive tasks to completion.
• Sound judgment and strong decision-making capability.
• Ability to research and resolve complex or non-linear issues.

Required Qualifications

• Bachelor's Degree or equivalent experience.
• Ideally 2+ years of experience in an operational or support environment.
• Strong attention to detail in documenting and implementing requirements.
• Excellent written and verbal communication skills.
• Proven ability to manage change effectively.
• Strong aptitude for technology-based tools and databases (e.g., Excel, Access).
• Ability to quickly assimilate and synthesize new information.
• Ability to work effectively in a team-based environment.

Preferred Qualifications

• 1-2 years of experience as an Operational Analyst.
• Technical proficiency with Windows systems and software.
• Advanced experience in Excel and Jira, including managing large datasets, creating pivot tables, and developing data visualizations.

What We Offer

• A collaborative and accountable team culture.
• Opportunities to develop industry and product expertise.
• Exposure to strategic initiatives and cross-functional leadership.
• A supportive environment that values both professional growth and work-life balance.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.