Order Fulfillment Rep

A collective energy and ambition. A place where you can make a real difference.

We're a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Church & Dwight is seeking an Order Fulfillment Rep to join our team. This role is responsible for providing operational support for domestic customer order fulfillment for the Animal Nutrition, Performance and Commercial & Professional business teams.

The role focuses on accurate order management, coordination of domestic shipments, and system-based execution to meet Church & Dwight service and compliance standards. Responsibilities emphasize ownership of outcomes rather than task-based activities

Hybrid: This is a hybrid role based in Ewing, NJ and requires in- person attendance on Tuesdays, Wednesdays, and Thursdays, with remote work options on Mondays and Fridays.

• Own end-to-end domestic order management for Animal Nutrition, Performance and Commercial & Professional customers, ensuring accuracy, timeliness, and adherence to service expectations.
• Serve as the primary point of contact for customer order-related inquiries, proactively resolving issues related to availability, order accuracy, and system exceptions.
• Ensure domestic shipments are executed in compliance with internal policies, customer requirements, and applicable transportation regulations.
• Manage and monitor orders received through multiple channels, including company website, EDI connectivity, and manual order entry, ensuring seamless integration into SAP.
• Partner with Transportation, Warehousing, Supply Chain, and Customer Service teams to drive on-time, complete domestic order fulfillment.
• Maintain high-quality customer and order master data by coordinating updates with Master Data Management and validating accuracy in SAP S/4HANA.
• Identify recurring order or shipment issues, apply standard work and best practices, and contribute to continuous improvement initiatives.

• Demonstrated experience with EDI order processing and EDI connectivity preferred.
• Working knowledge of SAP S/4HANA, including Fiori applications, strongly preferred.
• Strong proficiency in Microsoft Office tools (Excel, Outlook, Teams).
• Excellent problem-solving, organizational, and attention-to-detail skills.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and accountability
• Exhibit the C&D Global Behaviors required within the Specialty Products Division, including being digitally savvy, maintaining a positive attitude, simplifying processes, helping others, aiming high, and getting the facts.

• HS diploma with 5+ years of demonstrated experience in customer logistics, order management, or supply chain support in a fast-paced environment; or Bachelor's degree from an accredited institution with relevant experience in customer operations, logistics, or supply chain.

The U.S. base salary range for this full-time position is $49,600-$70,600. This position is also eligible for a bonus.

As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

#LI-Hybrid

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/