Operations Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Operations Manager will manage a Team of Associate Project Managers who support dynamic, fast-paced commercial real estate projects. They will work closely with the regional teams, vendors and finance to support project execution and ensure deliverables are completed in a timely and efficient manner.

LEADERSHIP

• Ability to lead and manage a diverse virtual team.

• Demonstrate the ability to create a solutions-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client.

• Serve as liaison between the client, finance, vendors and regional teams.

• Develop and maintain relationships with client and key stakeholders.

• Proactively identifies, reports, and solutions project and program risks.

• Ensure your team is driving and supporting all new and existing programs initiated nationally.

• Create an environment where direct reports are engaged, understand and are committed to both corporate and client goals.

• Drive success with annual capital goals.

• Track, monitor and support collection of tenant improvement allowances.

PEOPLE MANAGEMENT

• Responsible for end to end employee management including: hiring, onboarding, leading, developing, and mentoring team members.

• Manage 6-10 team members.

• Ensure compliance with HR policies and talent practices such as mid-year and year end reviews.

• Work to establish career development plans, conduct regular one-on-one coaching meetings and lead weekly or bi-weekly team meetings.

• Ensure accurate data is provided to support resource models and align associate project manager skill sets with work assignments and balance project workload within team.

• Diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions, retaining top talent and actively participate in a mentoring relationship.

KEY RESPONSIBILITIES

• Support data accuracy for assigned Programs and manage reporting.

• Ability to review data and analysis information to take action.

• Assist in training and developing employees in the skills and understanding of account procedures, methodology, and practices expected for a successful project implementation.

• Ensure staff meets the established timelines & requirements throughout the project lifecycle.

• Partner with Execution Leads, Client and Program Leads to complete deliverables for Programs.

• Drive new processes and changes from the PMO (Project Management Office) or Client and cascade to Team. These include Process Development, Improvement, Best Practices and Documentation.

• Look for opportunities to streamline processes and import Best Practices.

• Attend Program and Platform Calls and share outcome with Team.

• Escalation point for Execution Team Lead, Program Leads, and Client on operational support / issues.

• Support data accuracy for assigned Programs and manage reporting.

• Ensure project closeouts and invoices are completed within established Client SLA for assigned Programs.

Education & Experience

• Five years of documented, progressive experience in project or operations management with knowledge around construction.

• Extensive experience in a client-focused, results/metrics-driven organization.

• Excellent verbal and written communications skills via 1:1 and group interactions/routines, PowerPoint presentations and email.

• Must have experience leading high-performing teams both in local offices and remote locations.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.