Service Technician 1- Sr Service Technician

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Performs routine work with limited review with full understanding of prescribed procedures.

2. Responds to customer requests for service including connections, disconnections, high bills, leak and carbon monoxide investigations.

3. Informs customer of needed repairs and answers routine questions. Ensures that customer understands and is satisfied with work completed.

4. Disconnects service as necessary and performs collection efforts on delinquent accounts.

5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.

6. Once fully qualified, responds to emergency orders independently and is placed on standby rotation.

7. Replaces meters and regulators. Sets and removes meters as necessary.

8. Performs activities to ensure responsiveness to natural gas and other emergencies.

9. Completes and maintains accurate records and reports to comply with Company and regulatory requirements.

10. May read meters and record usage for billing.

MINIMUM REQUIREMENTS

Educational/Experience Level
Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) with a minimum of 6 months related experience.
Must have demonstrated Service Technician 1 skill proficiency.
Requires valid driver's license in accordance with Company standards.

Certificates, Licenses, etc.
While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications.

Computer Skills
Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.

Communication Skills
Requires the ability to communicate with internal/external customers to obtain and/or provide explanations and/or information on moderately complex matters.

Work Conditions
Work requires entry to customer premises.
Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
May have residence requirement due to call-out response time.
Works as an individual contributor and/or as member of a team.

Physical Demands
Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter).
Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher).
Ability to generate 95-foot pounds of force at a contact point of 70 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch.
Ability to walk a distance of 500 feet.

Other Requirements
As a Safety-Sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.