Receptionist/Guest Services Representative

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Tired of not advancing? We have tuition reimbursement. We also offer Paid Time Off - PTO!

Position Summary:

The Guest Services Representative provides customer service to guests, ensuring a welcoming experience. Manages the front desk activities, coordinating with staff and ensuring compliance with safety protocols. Engages with patients, visitors and potential job candidates to deliver information and assistance, contributing to a positive community atmosphere. Addresses guest inquiries and resolves issues to maintain satisfaction.

Education/Experience:

High School Diploma or GED equivalent required.

Duties:

• Welcomes visitors, guests and patients at the entry area, creating an inviting atmosphere.
• Contacts relevant healthcare staff to meet with patients, families or visitors, ensuring appropriate wait times.
• Answers incoming calls, using the appropriate healthcare system greeting and identification.
• Ensures patients and visitors are issued identification bracelets upon arrival.
• Maintains an organized front desk and entry area, manages lobby piano music, and ensures the lobby areas are clean and free of spills or other safety hazards.
• Ensures compliance with safety and regulatory requirements, including the use of personal protective equipment and emergency protocols.
• Participates in team meetings, reviews and updates daily logs and lists and demonstrates commitment to serving.
• Work in collaboration with Security to report/escalate any safety concerns through the proper channels.

Shift:

Full Time (40 hours)

Day Shift

Non-Exempt

We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: https://jhh.mybenefitsjhhs.com

Salary Range: Minimum /hour - Maximum /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.