New

Supervisor, Guest Services (DGS)

Davita Inc.
paid time off, 401(k)
United States, Pennsylvania, Malvern
Feb 18, 2026
Posting Date 02/17/2026 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America The Supervisor manages, monitors, and maintains the performance of a contact center-based team that facilitates services to dialysis patients, teammates, and business partners. The DGS Supervisor manages training and development of teammates, drives placement and business growth, and achieves and maintains performance metrics. Reports to DGS Manager. ESSENTIAL DUTIES & RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Manages and maintains overall team performance, which includes, but is not limited to, Service Level Agreements, Placement Rates, Adherence/Conformance Rates, Quality Assurance, etc. Coaches, develops, and supports the teammates who report to them. Manages all Payroll and People Services matters as it relates to the teammates who report to them. Assists and supports DGS Manager in the day-to-day operational management of the DGS Team. Assists, supports, and guides frontline teammates with operational questions and escalations. Manages and maintains placements for visitor and/or permanent patients contained within an internal CRM and spreadsheet. Is able to work non-traditional and/or expanded hours from 6AM to midnight to serve patients and teammates during both emergency and non-emergency events as needed. Adheres to all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI) at all times. Other duties as assigned. MINIMUM QUALIFICATIONS Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required. Bachelor's degree required. Equivalent years of work experience may be considered in lieu of degree. Strong written and verbal communication skills required. Other qualifications include strong customer service skills, troubleshooting, and problem solving skills. Intermediate computer skills and proficiency in MS Office including Word, PowerPoint, Excel, and Outlook. 10% travel required What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $57,784.00 - $85,000.00/year. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.