Enterprise Operations Center Specialist - Lead

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Enterprise Operations Center Specialist - Lead to join us.

Role Summary

The Enterprise Operations Center Specialist - Lead provides both technical and management leadership for the Enterprise Operations Center, supervising operations and ensuring timely problem resolution through established processes.

This leadership role serves as the focal point for all operational concerns, establishes goals and plans, coordinates documentation reviews and updates, ensures staff training, and manages multi-shift operations supporting enterprise operations and monitoring requirements.

This is a high-impact position for an experienced leader who thrives in mission-critical environments and is ready to shape the performance, stability, and evolution of enterprise operations.

Key Responsibilities

Provide technical and management leadership for enterprise operations tasks and technology assignments
• Supervise operations within the Enterprise Operations Center (EOC)
• Serve as focal point for operational concerns and establish goals and plans to meet operational objectives
• Ensure timely processes for problem control, identification, research, and escalation
• Coordinate the review and update of all documentation used by EOC staff
• Ensure all members of the staff are trained on procedures and tools
• Manage multi-shift staffing model and operations
• Lead root cause analysis for operational issues
• Interface with senior management on operational status and issues
• Drive continuous improvement initiatives for EOC operations
• Manage escalations and coordinate with technical teams

Required Qualifications

• Minimum 10 years of related experience managing a complex enterprise operations center
• Proven experience providing technical leadership and supervision of operations
• Strong management and organizational skills
• Experience with 24x7 operations and shift management
• Knowledge of ITIL and IT service management best practices

Education & Substitutions

Bachelor's degree from an accredited institution or equivalent professional experience

Education substitutions accepted per contract guidelines:

• No Degree: 2 additional years experience
• Associate's Degree: 1 additional year experience
• Bachelor's Degree: Meets baseline requirement
• Master's Degree or PhD: No additional experience required

Preferred Skills

• ITIL Managing Professional or Expert certification
• Experience managing NOC/SOC operations
• Knowledge of enterprise monitoring and management platforms
• Strong leadership and team development capabilities
• Excellent communication and stakeholder management skills
• Experience with operational metrics and reporting

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Alexandria, VA

This position is located in Alexandria, Virginia, just outside Washington, DC. Alexandria offers the best of both worlds: proximity to major federal agencies and decision makers, along with historic charm, waterfront views, walkable neighborhoods, and a vibrant dining and cultural scene. It is an ideal environment for senior leaders who want meaningful work in a dynamic and well-connected community.

#LI-MS3

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.