Summer Intern- Member Experience Researcher

Langley Federal Credit Union has proudly served members since 1936, offering financial solutions to help individuals and families reach their goals. This summer, we're excited to continue our 10-week Summer Internship Program-an opportunity for motivated college juniors, seniors and graduates to gain hands-on experience in the financial industry. Full Time (40 hours/week) attendance will be required, on site in Newport News, VA, from Monday June 1 - Friday August 7.

Why Intern with Langley Federal Credit Union?

• Work on meaningful projects, collaborate with experienced professionals in a learning-rich environment.
• Interns are welcomed as part of the team, with a focus on inclusion, respect, and belonging.
• Gain real-world experience in the financial services industry with a respected credit union.
• Develop skills and build a network in a supportive, team-oriented environment.
• Provided networking and professional development opportunities.

Job Summary:

A detail-oriented and analytical intern will analyze member feedback and experience data from multiple channels including service cases, surveys, reviews, and social media to identify patterns, key themes, and opportunities to improve the overall member experience. Working with onboarding and lifecycle data, the intern will focus on a single product pilot to understand how and when members engage, identify signals of readiness or need, and determine the most meaningful moments in the member journey to introduce the product in a way that feels helpful, timely, and relationship building rather than transactional. By synthesizing large volumes of qualitative and quantitative data, the intern will translate insights into clear, actionable recommendations for optimal product timing and experience design.

Essential Functions, Duties, and Responsibilities:

• Review and analyze member feedback from all channels, identifying common themes, trends, and areas of concern.
• Review and analyze data on members, identifying behaviors of engagement
• Distinguish between qualitative and quantitative insights, summarizing key takeaways.
• Highlight both positive feedback and areas needing improvement to support decision-making.
• Create reports, data visualizations, and summaries to effectively communicate findings to stakeholders.
• Collaborate with teams across the organization, providing insights that can drive process improvements and member engagement strategies.
• Assist in refining survey questions or methodologies to improve data collection and analysis.
• Assist in refining marketing plans to primary checking members

Qualifications:

• Currently pursuing or recently completed a degree in Data Analytics, Business, Marketing, Sociology, Statistics, or a related field. Required.
• Experience with Microsoft Excel or Google Sheets is required; familiarity with data visualization tools like Tableau or Power BI is preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Apply Today!

Interested candidates should submit the following materials:

Resume

Optional: Transcript or additional supporting materials

Submit Application on Langley's Career Site: