Community & Resident Communications Manager

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits:

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

As the Manager of Community & Resident Communications, you will lead all strategy, planning, and execution for resident-facing communications across our portfolio of military housing, student housing, and multifamily communities. You will partner closely with on-site teams and cross-functional stakeholders to create clear, timely, and thoughtful communications that support resident experience, operational needs, and community engagement.

This role is both strategic and hands-on. You will assess communication needs, develop messaging frameworks, create written content, and provide guidance to design partners. You will also own the annual resident communications calendar and train new site staff on resident comms processes, tools, and standards. The ideal candidate is a strong writer with sharp communications judgment, the ability to ask the right questions, and the confidence to operate autonomously while proactively improving our communications approach.

What you'll be doing

• Create communication plans for resident-facing needs including operational updates, service changes, incident/crisis messaging, and community programs.
• Draft clear, concise, and audience-appropriate messages for email, newsletters, SMS, resident portals, FAQs, and town hall materials.
• Consult with site teams to gather complete context, ask clarifying questions, and assess communication implications and stakeholder needs.
• Collaborate with cross-functional partners (operations, legal, health and safety) to ensure accuracy, alignment, and consistency.
• Provide creative direction to graphic design partners for visual assets; ensure visual components support message clarity.

• Maintain high editorial standards, ensuring tone, voice, and framing reinforce a positive resident experience and organizational culture.

• Plan and organize a full year of proactive resident communications, including seasonal messaging (weather preparedness, holidays) and evergreen topics (policy reminders, safety tips, community expectations).
• Partner with operations to identify recurring communications needs and synchronize timing with major business cycles.
• Draft and update messages and templates; manage routing for content approvals.

• Ensure timely distribution across all properties and channels, adjusting plans as operational priorities shift
• Monitor engagement indicators and refine the calendar to optimize clarity and effectiveness.
• Serve as a trusted resource to onsite teams needing communication support for unexpected, urgent, or complex resident issues

• Assess each situation by asking questions to understand root causes, implications, operational impacts, and resident concerns.
• Recommend the appropriate communication approach, from brief alerts to multi-step updates with talking points for staff.
• Draft high-quality communications quickly and accurately, ensuring messages are empathetic and reduce confusion for residents.
• Help teams anticipate follow-up questions and prepare additional messaging as needed. Provide initial onboarding for new site staff with communication responsibilities, covering messaging standards, brand voice, and the company's residentcommunication philosophy.
• Train employees on communication tools and systems (email and design platforms, resident portals).
• Develop and maintain easytounderstand guides, templates, and reference materials
• Offer periodic refresher training and support for updates to tools, processes, or communication policies.

• Serve as an ongoing point of contact for bestpractice guidance.

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.

Who we're looking for

• BA in Communications, Journalism, Marketing, English, or related field

• 5+ years of professional communications experience
• Experience supporting operations-driven or audience-driven communications (resident, customer, community, or public-facing) preferred

• Experience working with distributed field teams a plus

• Exceptional writing, copyediting, and message development skills with the ability to simplify complex or operational topics
• Strong communications judgment - able to assess situations, ask probing questions, and recommend appropriate communication strategies.
• Ability to adapt diverse stakeholder 'voices' and tailor tone for different resident audiences.
• Ability to work independently, prioritize effectively, and manage multiple timelines in a fast-paced environment.
• Strong relationship-building skills with field teams and cross-functional partners.
• Strong project management skills: highly organized, detail-oriented, and deadline-driven.
• Familiarity with communications tools and platforms (email, SMS, resident portals)
• Proficiency in Microsoft 365 (Word, Outlook, SharePoint, Teams) and social media platforms; experience with Canva a plus

• Comfort giving creative direction to design partners (graphic design skills not required).
• Possession of a valid state issues driver's license and safe driving record are required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

#IND123

#LI-BBcommunities

Pay Rate: $85,000 -105,000 yr. *

*This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.