Technology Support Specialist

We're interviewing and looking to hire a dynamic Technology Support Specialist to join our Southminster IT team!

Location: Charlotte, NC (onsite) | Starting compensation: $50,000, plus benefits and annual pay increases

About Southminster

We are an award-winning, non-profit life plan community recognized for excellence and outstanding service. We offer independent living, assisted living, and skilled nursing on one campus. Make a difference every shift in our community where teamwork, respect, and residentcentered care come first. We're seeking a knowledgeable IT professional to join our growing team to deliver technical support to our residents and employees.

Why You'll Love It Here:

• Free parking
• Competitive pay
• Up to 6% matching on our 403B retirement plan
• Great benefits such as dental, medical, life, short-term, and long-term disability
• Employee Assistance Program
• Onsite employee meal benefit
• Eligible to become a member of Sharonview Federal Credit Union
• Employee on-site fitness, consignment and pharmacy
• Bi-weekly pay that is directly deposited
• Employee recognition events on-site and off-site

What You'll Do:

• Provides support to end users in the usage, and maintenance of software programs and hardware.
• Maintains computer operation scheduling, backup, storage, and retrieval functions.

• Maintains, troubleshoots, and resolves computer and peripheral equipment.
• Determine the kind of tools and equipment needed to do a job.

• Installs equipment, machines, wiring, or programs to meet specifications.
• Other duties as assigned by the IT Director.
• C.A.R.E. First! Centered Around Residents' Experience. Employees exemplify this in all aspects of the job.

Basic Requirements:

• Associate's degree and 2 years of professional information technology experience OR a bachelor's degree
• Minimum of 2 years supporting Microsoft Office applications, Microsoft Windows 10 and 11, Microsoft 365/Entra, Windows Servers, Active Directory, Networking LAN, and WLAN
• Excellent troubleshooting and communication skills
• Ability to read, write, and communicate effectively in English with residents and staff, following oral and written directions.
• Knowledge of transmission, broadcasting, switching, control, and operations of telecommunication systems
• Willingness to take on other responsibilities as required.

Desired (But Not Required) Requirements:

• Bachelor's degree
• Experience in a Citrix environment

Southminster is open year-round, which will require availability to work evenings, some weekends, and holidays. Make a difference where it matters. Apply today and become a part of a team that truly cares.

Drug-free workplace. EEO & E-Verify employer.