New

Supervisor - Non-Technical Medical Group Laboratory

HonorHealth
United States, Arizona, Scottsdale
8125 North Hayden Road (Show on map)
Feb 09, 2026
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This position is responsible for non-technical oversight of Medical Group lab operations. The position will specifically lead the areas of phlebotomy, courier and customer service. This includes, but is not limited to, strategic planning for each area, building teams to cover each, evaluate engagement of third party vendors (where applicable) and ownership of results delivered across these responsibilities. Essential Functions Supervises Medical Group phlebotomy at practice sites, customer service and 3rd party courier staff across all Medical Group practice locations. Oversees the staff and ensures adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Ensures compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget. Quality and Regulatory Responsibilities. Develops, implements, aligns and reviews phlebotomy operating policies and procedures and ensures they are in accordance with both organization policies and requirements of regulatory agencies. Ensures compliance with regulatory agencies and appropriate licensing/accrediting agencies in areas of service, personnel and facilities. Assists and supports the Medical Group quality assurance program including quality control, preventive maintenance, safety program, data, material management and quality of service with emphasis on process improvement. Implements and monitors appropriate data collection for information systems. Evaluates and implements new products for quality, effectiveness, safety and cost containment. Promotes and practices that provide quality customer services Finance, Budget and Capital Recommends and responsible for budget information for capital expenditures, operating expenses and revenue. Monitors, analyses and corrects variance against budget on an ongoing basis. Analyzes fiscal needs and prepares justification as necessary. Works to ensure that staff provides accurate data, reporting and billing. Oversees all Medical Group courier vendor logistics and associated project teams to increase customer care and meet business needs. Partners directly with IT and Ambulatory departments to ensure various systems (i.e. Epic/Beaker) are being developed/maintained for the Medical Group. Performs other duties as assigned. Education Associate's Degree in health related field - Preferred Bachelor's Degree in Business or Healthcare related field - Preferred Experience Supervisory Experience - Preferred 3 years Phlebotomy and processing experience - Required 5 years in laboratory services operations and management, of which 3 years are at a director or higher level - Preferred Licenses and Certifications