Patient Liaison - NYU Langone Bariatric Surgery Associates - Garden City

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Patient Liaison - NYU Langone Bariatric Surgery Associates - Garden City.

In this role, the successful candidate will be responsible for assisting patients in completing their insurance requirements and clinical clearances to optimize patient satisfaction at WUH and to meet departmental goals and objectives.

Job Responsibilities:

• Performs other duties as assigned
• Enter data from Seminar Satisfaction Surveys and Patient Satisfactory Surveys into online survey system. Report pipeline status to Bariatric Coordinator, Practice Manager and surgeons on a monthly basis.
• Ability to function as part of a team and promote teamwork. Organizational skills to accurately keep track of patients status. Time management and multi-tasking capability to monitor numerous patients simultaneously.
• Attend informational seminars and participate in presentation.
• Act as a contact person for all patients questions and concerns. Maintain and manage pipeline on behalf of hospital and practice.
• Call patients to remind them about seminar. Call patients who did not attend seminar within 48 hrs. and invite them to register for the next seminar. Call patients to remind them about appointments for office consults Manage the assignment of patients without a surgeon preference. Field patients calls regarding work-up paperwork.
• Meet with each patient at the end of initial consultation to explain insurance requirements and pre-op work up, as well as take before pictures. Track patients appointments, labs, diagnostic tests, consults and insurance requirements in computer system.
• Proactively call patients in the pipeline every two weeks. Refer specific surgery questions to the surgeon. Interpersonal skills to effectively and accurately communicate with patients. Recognizes and responds to issues that may cause problems andor refers issues through proper chain of command.
• Attends and participates in staff meetings. Maintain patient confidentiality. Responsible for any other duties stipulated by the Practice Manager.

Minimum Qualifications:
To qualify you must have a High School or GED. 1 - 2 years Related Experience. Excellent communication skills (both oral & written), interpersonal and organization skills. Proficiency with computers.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $39,878.31 - $63,421.86 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here