Manager, Project Support Services
Job Summary Reporting to the Director of Operations, the Manager, Project Operations and Support provides strategic and operational leadership for a team of Project Management Analysts supporting UCSF's capital project portfolio. This role is responsible for ensuring efficient and effective delivery of project operations, business processes, and administrative services that enable successful project outcomes.
The Manager oversees day-to-day operations and resource planning, fostering a culture of collaboration, accountability, and continuous improvement. Through the application of Lean principles and data-informed decision-making, the Manager drives operational excellence and consistency across systems, workflows, and service delivery.
Serving as a key partner and advisor to the Director, the Manager provides high-level analysis, insight, and recommendations on business operations, policy, and resource planning. The role interprets and enforces compliance requirements related to human resources, finance, purchasing, safety, and facilities planning, ensuring adherence to UC policies and standards.
The Manager, Project Operations and Support, plays a critical leadership role in building strong cross-functional partnerships across UCSF Real Estate and with campus stakeholders-championing efficiency, transparency, and innovation in support of UCSF's mission and capital program objectives.
Key Responsibilities
Operational Leadership & Process Improvement
- Lead the day-to-day operations of the Project Support Services team, ensuring effective service delivery for capital projects.
- Develop, implement, and continuously improve business processes, tools, and systems to enhance operational efficiency and consistency.
- Apply Lean principles to streamline workflows, reduce redundancies, and improve service quality.
- Oversee data integrity, performance tracking, and reporting to support data-informed decision-making.
Strategic Planning & Analysis
- Partner with the Director to align team priorities with UCSF Real Estate's strategic goals and capital program objectives.
- Provide high-level analysis and recommendations on business operations, policy, and resource allocation.
- Identify and address emerging challenges and opportunities, ensuring proactive planning and effective risk mitigation.
People Leadership & Team Development
- Lead, mentor, and develop a team of Project Management Analysts, fostering professional growth and engagement.
- Promote an inclusive, collaborative, and high-performance team culture grounded in accountability and respect.
- Manage workload distribution, staffing plans, and performance expectations to ensure optimal resource utilization.
- Interpret and apply human resources policies, ensuring compliance with UC requirements and best practices in workforce management.
Compliance, Policy, & Stakeholder Engagement
- Ensure operational practices comply with UC and UCSF policies related to finance, procurement, safety, and facilities planning.
- Partner with internal and external stakeholders to resolve complex issues and align processes across business functions.
- Represent UCSF Real Estate in cross-campus initiatives and forums, advancing collaboration and operational best practices.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The approved salary range for this position is $125,000 - $145,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The organization of UCSF Real Estate is focused on the development, planning, delivery, and management ofphysical space for UCSF. Key responsibilities include a unified approach to oversee the active UCSF growth planned on a multi-site campus and to manage the complex metropolitan environments affecting capitalassets andprojects and efforts to align municipal challenges with maximum effectiveness in support of the UCSF mission.
UCSF Real Estate is an integrated unit that enables the alignment of development, planning, design, construction, and management of facilities and a lease portfolio of 1M square feet across UCSF. Services are provided through the following departments: Building Permit Services, Campus Design and Construction, Campus Planning, Construction Contract Administration, Health Design and Construction, Health Major Capital Projects, Real Estate Services, Benioff Children's Hospital Oakland Capital Program Management and support through Business Intelligence, and Finance, Administration and Operations.
Finance, Administration & Operations is a cross-functional team that provides support to the advancement of UCSF Real Estate's strategic goals and long-term plans by providing value-added expertise and guidance in all operations. The team provides support for all UCSF Real Estate functions in the areas of fiscal management, budgeting & reporting, human resources, operations, administration, talent management, communications, organizational development, procurement, and capital project delivery and work collaboratively across the department to ensure operations are performed to the highest standards of customer service, accountability, and efficiency.
The combined UCSF Campus and Health organizations include approximately 198 UCSF and 38 contract personnel; operating/recharge budgets of more than $52.2M per year; current year capital project expenditures of $900M; and oversight and responsibility for > $13.3B long-range capital development. Required Qualifications
- Bachelor's degree in business administration, finance, or equivalent experience in a related field
- Minimum of 5 years of progressively responsible experience in project operations, administration, or business management within a large, complex organization
- 5-7 years of proven people management experience, fostering collaboration and accountability within teams
- Demonstrated proficiency with project management information systems such as Unifier, Primavera, and Acella
- Strong interpersonal and communication skills-verbal, written, and active listening-with the ability to advise, counsel, and motivate others
- Skilled in evaluating complex challenges and developing effective, timely solutions
- Excellent organizational, time management, and customer service abilities to balance competing priorities and deadlines
- Effective leadership and supervisory experience, including HR administration and employee development
- Familiarity with capital project delivery, design, and construction industry standards and practices
- Demonstrated ability to independently collect, analyze, and synthesize data to develop sound recommendations and action plans
- Proven success in providing project management support for multiple concurrent projects
Preferred Qualifications
- In-depth understanding of organizational processes, protocols, and procedures, with emphasis on budget oversight, fund and account management, and personnel administration within applicable labor contracts and policies
- Experienced in applying LEAN principles to streamline operations and improve efficiency over a sustained period (3+ years)
- Comprehensive knowledge of UC, campus, and departmental policies, and the ability to interpret and apply them effectively
- Strong background in financial analysis, accounting, payroll, and reporting, as well as in human resources and risk management planning
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 007375 ADMIN SUPV 2 Job Category Professional and Managerial Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Minnesota Street (SF) Additional Shift Details M-F, 8am-5pm |
University of California - San Francisco Campus and Health
Feb 03, 2026