Career Planner - WIOA Services (full-time/1950 hours/year/LTE) @ The Eau Claire Job Center / Northwood Tech Rice Lake Campus

Northwood Technical College is seeking applications from qualified candidates for a full-time Career Planner - WIOA Services at the Eau Claire, WI Job Center. (Home campus will be the Rice Lake campus) This role requires regular travel.

The Career Planner supports the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program. This program assists eligible adults and individuals who have lost their jobs due to layoffs, closures, or other economic changes, in overcoming barriers to employment, advancing their skills, and re-entering the workforce.

This role will have diverse responsibilities, including outreach, eligibility screening, comprehensive assessment, and intake for program participants. You will advocate for these individuals, helping them access valuable community resources, guiding them toward educational and career pathways, and assisting with their enrollment in post-secondary education.

Furthermore, your role involves establishing connections with local businesses to facilitate paid training opportunities and job readiness programs for program participants. Additionally, you will collaborate with the College to accept referrals and work closely with faculty and advisors to support and guide students in their educational and career journeys.

Actively embody and promote Northwood Tech's Values:
• Collaboration - Value relationships that enhance learning and promote economic development.
• Innovation - Embrace the latest theories and technologies to support student and community success.
• Excellence - Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
• Community - Value our deep connections to our communities by working together to provide solutions through student success.
• Support - Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
• Integrity - Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
• Respect - Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Managing a caseload of participants in Barron, Polk, and other participating counties according to WIOA Adult and Dislocated Worker regulations to deliver work readiness, career planning, training services, and employment support to meet performance indicators.
• Assisting with increasing WIOA Adult and Dislocated Worker enrollment through expanding recruitment activities, including participating in community events, building relationships with community resources, and developing new recruiting plans and activities that lead to enrollment goals.
• Reviewing and verifying eligibility and enrolling participants as per WIOA Adult and Dislocated Worker regulations; collecting and documenting required information before service delivery; ensuring proper signatures on all forms; and entering all necessary information into the statewide database system and documentation in the participant case file.
• Collaborating with various college departments to ensure participants' success (financial aid, student accounts, bookstore, and registration).
• Delivering professional, ongoing case management and career/life counseling for WIOA Adult and Dislocated Worker participants through the four steps of participation: recruitment, enrollment, training, and follow-up.
• Working with participants to develop an employment plan that addresses career interests, provides introduction to career pathways to ensure a complete understanding of careers that can grow along a continuum of lifelong learning, outlines training goals and education plans, identifies basic needs and required supports, and establishes regular contact.
• Identifying and documenting community resources and support services that would benefit the participant in successfully completing training or obtaining employment.
• Providing excellent customer service in all phases of work with participants, schools, and employers, focusing on problem resolution.
• Assisting the West Central Wisconsin Workforce Development Board and other service providers with coordinating services and monitoring participants' success in training, employment, and personal development through workshops, supportive services, and training opportunities.
• Identifying and connecting community resources and services that would benefit the participant.
• Tracking all payments made for the program.
• Assisting with producing required grant reports and developing activities and programming for current and future cycles.
• Maintaining confidentiality of privileged information and adhering to applicable privacy laws.
• Demonstrating sensitivity, understanding, and respect for diverse populations within the workplace.
• Performing other job-related duties as assigned per the job description.
• Ability to work a flexible schedule, which includes days and occasional as-needed evenings and weekends.
• Offering supplemental support in planning and facilitating community-based events, tabling opportunities, and presentations.
• Other duties as assigned.

Degree & Experience Required:

• Associate's degree in related field
• Four years related work experience

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Ability to contribute to a team environment while maintaining accountability and motivation in self and others
• Strong customer service skills that focus on diversity, community, and continuous quality improvement
• Problem-solving skills that employ critical thinking
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Experience leading projects through time management and effective delegation
• Ability to obtain driver's license and insurance coverage in accordance with College policy

FY26 Salary - Grade I - $23.79 / hour

Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays
Paid Leave