Job Specific Duties:
- Lead the following tasks for NA:
- Track "Status to Target" for PHES Issue Management KPI. Escalate Top issues to ensure Timely Problem Resolution
- Track "Status to Target" for PHES 3MIS Warranty KPI. Monitor & collaboratively address 3MIS & 12MIS upticks
- Monitor PHES 1MIS Field Early Warranty & Customer Surveys for New Emerging Issues
- Assist PHES Engineering & other stakeholders in Issue Identification & Resolution by providing required warranty claim & all pertinent quality information
- Regularly monitor SIRIUS for issues assigned to HEPQ, be an active participant of the Decision Making Group & collaborate with stakeholders to document solutions
- Responsible for Issue Management. Escalate & seek help to stay within target
- Ensure all Critical Issues & CCD/CN derivative Lessons Learned are captured
- Engage with PQMs on PSK Project Deliverables at critical Project milestones
- Collaborate, prepare & present following HEPQ Scorecards to PHES leaders
- Global & Regional (includes Overall, Design, Aging, SQ)
- Key Asset Engine Based (for each Region)
- Total Warranty Spend
- Identify & discuss Regional Top PHES issues at the escalation meeting
- Conduct regular Issue Resolution touchpoints with stakeholders
Immediate Deliverables:
- Lead the following tasks for NA:
- Facilitate immediate disposition of uncontained Serial Life & Product Development issues
- Work with PHES Engineering & facilitate quick resolution of PHES Design issues
- Actively participate in Warranty Improvement Initiatives & report-outs
Position Requirements:
- Bachelor's Degree in Engineering or related field
- Minimum of 8 years experience in Automotive Product Development or Quality
- Demonstrated knowledge of Quality Tools & Processes (Root Cause Analysis)
- Proficient in SharePoint, PowerBI, Excel (Advanced), PowerPoint & Problem Solving
- Excellent written & verbal communication skills. Professional & positive attitude. Able to work under pressure, stay organized & meet deadlines
Preferred Requirements:
- Demonstrated Six Sigma certification
- Minimum of 10 years Automotive experience in Product Development or Quality
- "Hands-On" experience in GIMS, Quantic, PowerBI, Palantir, Auros etc.
- System / Component knowledge of PHES (HVAC, Fuel, Exhaust, Cooling, Intake)
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
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Stellantis
parental leave, tuition reimbursement, 401(k)
Jan 31, 2026