Inside Sales/Customer Service Rep

Job Category: Full Time - Direct Hire Employment

Pay Rate: $25 - $30/Hour DOE + Benefits

Day Shift: Mon - Friday

Are you someone who thrives on building relationships, supporting customers, and keeping operations running smoothly? BBSI is partnering with a well-established wholesale distribution company in Southern California to hire an Inside Sales & Customer Service professional who enjoys being at the center of customer interaction, sales support, and daily operations.

This role is ideal for someone who enjoys a fast-paced distribution environment, takes pride in accuracy and follow-through, and wants to grow within a stable, long-standing organization.

Position Overview

The Inside Sales Representative & Customer Service role supports both customer service and sales functions, acting as a key point of contact for customers while assisting the sales team with order processing, account support, and relationship management. You'll work closely with internal teams to ensure orders, credits, and customer needs are handled efficiently and professionally.

Key Responsibilities

• Provide exceptional customer service via inbound phone calls, email, and in-person interactions
• Accurately process and manage customer orders using SAP
• Support key accounts and general customers with day-to-day needs
• Coordinate returns, credits, and invoice inquiries with internal departments
• Assist with new customer onboarding and ongoing account support
• Serve as backup for sales representatives during absences, including order placement and customer follow-up
• Conduct follow-ups with new and existing customers to encourage repeat business
• Support sales efforts by engaging customers and promoting available products
• Take product photos and assist with product-related office tasks

Qualifications & Requirements

• Minimum 2 years of B2B sales or customer service experience in wholesale grocery or distribution preferred
• Bilingual in English and Spanish (required)
• Intermediate Excel skills required (formulas, VLOOKUP/XLOOKUP, pivot tables)
• Experience using SAP preferred
• Proficient with Microsoft Outlook and Teams

Benefits

• Health insurance, PTO
• Year End Bonus

Growth Opportunity - This role offers long-term stability and the opportunity to grow alongside a respected distribution operation