Intern/Co-Op - Customer Experience

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

For consideration, please remember to upload your College Transcript(s) [official Or unofficial] and supporting documentation into the "Supporting Documents" section of your application.

*This position is not eligible for sponsorship

Department Summary

The Customer Experience Internship Program is designed for current college students or recent graduates with a passion for customer experience and a portfolio demonstrating service design, user experience, visual design, or UX/UI work. This program is a key contributor to advancing Customer Organization objectives and provides exposure to highimpact energy industry initiatives.

Job Description/Responsibilities

As a Customer Experience Intern, you will support subject matter experts in making effective decisions on critical business issues. You will engage in work that strengthens your analytical skills, creativity, business acumen, interpersonal skills, and decisionmaking.

Primary responsibilities include:

• Designing wireframes, prototypes, and UX/service design documentation
• Communicating design concepts through meetings and documentation
• Conducting user research and usability testing
• Collaborating with Product Managers, Marketing, and Creative teams
• Producing design artifacts such as storyboards, user flows, journey maps, and scenarios
• Supporting the delivery of customer strategic initiatives focused on performance metrics, process efficiency, and customer satisfaction

IMPORTANT NOTE:

Opportunities may include Summer 2026 or parttime assignments. Applications will be collected during January-February 2026 as part of the winter/spring recruitment cycle.

Requirements/Qualifications

Enrolled and actively pursuing a bachelor or master's degree in the Experience Design and Design Thinking or a similar field.

The minimum GPA requirement for this internship position is 3.0.

The following skills and experiences may set you apart from others:

• A portfolio showcasing service design, user experience, visual design, or UX/UI work.
• Strong writing skills and the ability to communicate technical information clearly and accessibly.
• Experience with design tools such as Adobe XD, Sketch, Figma, or similar.
• Basic understanding of user-centered design principles and methodologies.
• Ability to work collaboratively in a team environment.
• Ability to identify issues, create hypotheses, structure thinking, and perform analysis that address business issues
• Experience developing plans that move from strategic recommendations to implementation
• Demonstrate the ability to identify information sources, gathering and interpreting data
• Willing to interview Company subject matter experts, customers, industry experts
• Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
• Accurately perform financial, statistical and scenario modeling
• This position will be located at one of our locations in Michigan's lower peninsula and may require driving

Essential Functions

• Experience with Design Thinking
• Knowledge of accessibility standards and best practices.
• Strong problem-solving skills and attention to detail.
• Duties and who these individual reports will fluctuate between projects, departments and offices.
• Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations.
• Provide business analysis and support services with accuracy, on time and under budget.
• Use computer assisted applications software and equipment

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.