Lead Product Manager

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works in a harmonised partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting

Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers. Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.

National Grid is hiring a Lead Product Manager. This role is designated as hybrid, with an expectation of one or two days per month in one of our offices. Requirements may vary based on business needs and company policy.

We are seeking a Lead Product Manager to guide the definition and delivery of a new Gas Transportation Information System (GTIS) application. This new solution will manage all US-based National Grid Gas Retail Choice programs and replace our existing GTIS solution to better support functional enhancements, support updated tariff requirements, improve user experience to drive productivity, and increase scalability.

The GTIS solution will be developed in collaboration with a third-party partner so the ability to work across company lines as well as across functions will be key to success. A first phase of the new system was recently deployed into our Massachusetts jurisdiction - development and deployment into our Upstate and Downstate New York regions and post-deployment enhancement is the current and future project focus.

Product definition and development

You will:

• Own the solution vision and roadmap, leveraging data-driven insights and cross-functional perspectives to collaboratively define the product experience
• Manage the GTIS Product roadmap in collaboration with business stakeholders, engineering and other shared services teams
• Set team expectations and facilitate program increment (PI) planning ensuring there's clear definition of target outcomes and required work to achieve those outcomes and that all cross functional contributors are aligned
• Ensure epics and features are clear including robust acceptance criteria and actionable work definition for design and technology partners. Guide teams in the development of stories where needed ensuring a strong foundation, structure and hierarchy of work
• Prioritize work based on clear criteria; facilitate trade off priorities when needed to ensure realization of value in alignment with stakeholders and delivery commitments
• Collaborate closely with colleagues in delivery, design, and engineering to ensure their work is unambiguous and unblocked
• Facilitate incremental and E2E user acceptance testing ensuring timely development of test cases, readiness of environments and data, and effective execution, defect resolution, and sign off
• Monitor team capacity and velocity; identify areas to improve and guide implementation of improvements

Product performance

You will:

• Lead definition of a product performance framework attributable to target business outcomes
• Collaborate with design and engineering to ensure user experience and engineering metrics are incorporated into the product performance framework as appropriate

Communication and engagement

You will:

• Build buy-in and trust for the team's work across stakeholders and ensure expectations are well-managed
• Collaborate with design and others to craft and proactively share a customer-first product story
• Partner with delivery (project management) on program level communications
• Review and promote product release notes

Team operations and development

You will:

• Work with scrum masters and others to ensure your team is inspired and engaged
• Drive a positive, constructive and energetic team culture
• Coordinate with third-party partners to ensure responsibilities and work are clear
• Collaborate with project managers to ensure work delivery is timely and on budget
• Mentor junior team members as appropriate
• Act as a servant leader

• 6+ years product management experience
• 4+ years delivering in a cross-functional, multi-squad product model
• 2+ years people management
• Excellent written and verbal communication skills
• Demonstrable creative and critical thinking
• The capacity for self-motivation, independent initiative, and effective problem-solving

Additional valued experiences:

• Software engineering
• Design
• User research
• Product strategy

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you're excited about this role but your experience or qualifications don't match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

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