Service Representative ANP-Temporary

National Grid is presently looking for candidates to fill a Service Representative ANP-Temporary position in Potsdam, NY. Our business is seeking a Service Representative that is under general supervision to work on electric residential and small commercial utility services, perform installations, removal or changes of electric meters, respond to electric emergencies; responding to safety and service work investigations in the field, conduct field collections for overdue bills, able to work off of a ladder, satisfy all mandated inspections and programs; perform metering services activities including, but not limit to the following:

• All Service Representative Helper duties.
• Curb box inspections, public building surveys and visual regulator vent inspections.
• Gas ERT changes.
• Connect single-phase electric meters.
• Disconnect gas/electric meters including three-phase.
• Remove size 425 or smaller gas meters.

Also, perform field collections activities including:

• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only).

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

• Must have valid driver's license required with a safe driving history that meets National Grids Safe Driver Policy.
• Must have educational background in electrical, mechanical or gas theory or 18 months experience in a related mechanical series.
• Must satisfactorily complete Service Representative A school for all duties in this classification.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily
• Applicant may be required to demonstrate this required level of knowledge.
• Must have high school diploma
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary
• Must be available to respond to emergency call outs
• Must be available to respond to mutual aid requests for extended periods of time during storm situations both locally and out of the general geographic area
• Must have good computer/keyboarding skills
• Must have excellent customer service and communication skills
• Must be able to interact with customers face to face on a daily basis.

NOTE: This job is Non-Progression.