Fraud Ops Specialist

About the Role

As a Fraud Operations Specialist, you will be responsible for the detection and prevention of suspicious or fraudulent activity on the BetMGM platform. You will review account behavior, analyze transactional and gameplay data, identify emerging fraud patterns that pose risks to players, and regulatory compliance.

Reporting directly to a Fraud Ops Team Lead, you will work within a highly regulated and fast-paced environment, leveraging internal systems, external tools, and investigative techniques to assess risk, mitigate potential losses, and ensure compliance with state and federal regulations. This role requires strong analytical skills, exceptional attention to detail, and the ability to make sound decisions based on complex information.

Your work will directly influence key operational metrics, including AHT (Average Handle Time), CPH (Cases per Hour), AFRT (Average First Response Time), and ACRT (Average Case Resolution Time), and support the operating rhythms of a 24/7, high-growth, and regulated business. Your ability to identify risk indicators, drive timely case resolutions, and maintain investigative accuracy will strengthen overall platform integrity, improve internal workflows, and enhance the customer experience.

You will collaborate with teams such as Risk, Payments, Compliance, and Customer Care to ensure timely escalation, documentation, and resolution of cases. As part of the Fraud Operations team, you will contribute to continuous improvement efforts by identifying emerging fraud trends, supporting rule enhancements, and refining departmental processes and controls.

This role directly impacts platform security, regulatory adherence, and customer trust. Your contributions help safeguard the customer experience, prevent financial loss, and uphold BetMGM's reputation in a high-growth, and highly regulated industry.

Responsibilities:

• Independently conduct reviews focused on detecting suspicious activity for the purpose of filing Suspicious Activity Reports

• Maintain accurate record-keeping of all pertinent information related to suspicious activity and fraud claims raised by key stakeholders

• Conduct comprehensive analyses of suspicious activity and fraud, gathering evidential supporting documentation as required by internal procedures and U.S. state regulators

• Proactively review and analyze customer data, transaction activity, gameplay, and geolocation activity while leveraging internal and external systems and tools

• Collaborate with key stakeholders to ensure proper management of suspicious activity and fraud cases

• Review daily reports for suspicious activity, including gameplay, device intelligence, and high-risk trends, to meet state regulatory reporting requirements

• Perform daily new-member account and/or changed account reviews and due-diligence actions

• Investigate complex organized fraud groups, ensuring full-scope documentation of case activity and prevention of further platform abuse

• Analyze current fraud trends and provide input into rules and parameters for reporting

• Research complex account activity, determine potential sources of compromise, and take or recommend appropriate action

• Adapt quickly, and effectively, to new investigative techniques and procedural changes within the gaming environment as dictated by BetMGM Standard Operating Procedures and state regulators

• Prepare reports that clearly detail gaming transactions, analyses, and investigation findings to support recommendations to AML & Suspicious Activity Analysts

• Uphold the highest level of professional ethics and integrity; confidentiality is essential

• Ability to maintain availability to work nights, weekends, and major sporting events as dictated by business needs

Qualifications:

• Ability to gain and maintain an active Gaming License through the proper regulatory bodies as a condition of hire and continued employment

• 1+ years of experience in fraud prevention, risk prevention, loss prevention, regulatory compliance, player experience, or a related investigative function within the ecommerce, fintech, or online gambling industry

• Strong investigative abilities, with demonstrated experience reviewing complex data sets, identifying anomalies, and drawing well-supported conclusions

• High attention to detail, strong organizational skills, and the ability to manage multiple cases and priorities simultaneously

• Advanced analytical skills, including the ability to recognize patterns, assess risk indicators, and perform root-cause analysis

• Solid understanding of Title 31, the Bank Secrecy Act, and AML regulatory frameworks

• Prior experience with real-time and card-not-present (CNP) fraud, including debit, credit, prepaid cards, ACH, wire, Apple Pay, and gift card activity

• Strong communication skills-both verbal and written-with the ability to clearly articulate investigative findings to internal and external stakeholders and to partner collaboratively with key stakeholders

• Demonstrated ability to work independently and in a collaborative team environment, adapting to evolving priorities and operational needs

• Exhibits sound judgment, professionalism, and integrity, with the ability to handle sensitive and confidential information appropriately