Server PM

Position Title: Restaurant Server

Reports To: Restaurant Manager

FLSA Status: Non-Exempt

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:

The restaurant server is responsible to ensure guests are served to the hotel's standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome, demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel's standards in a friendly, timely and efficient manner.

RELATIONSHIPS:

This position reports to the Restaurant Manager, retains relationships with peers and all other departments within the hotel/restaurant, maintains relationships with current and prospective guests.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time-to-time.

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of Sale (POS) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy, without egg, etc.

• Communicate to the guest and provide assistance with their queries.

• Coordinate with the dining room attendant, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.

• Serve food and beverage to the guest as per the course of order.

• Promptly respond to guest with any additional request.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offeringdesserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Properly open and pour wine at the tableside.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the hotel.

• Must have some familiarity with basic cooking skills.

• Assist dining room attendant with stocking and maintaining the restaurant stock levels and side station.

• Help other areas of the restaurant such as answering telephones and completing financial transactions.

• Print closing report and drop the cash with the front office / accounts department.

• Tally the credit card settlements for the day with the batch closing report from EDC machine.

• Close the shift on the POS terminal.

JOB QUALIFICATIONS:

• High school diploma or GED equivalent required.

• Previous experience in similar Job role.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical demands commonly associated* with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, climb, lift, push, pull, stoop, reach, handle, and write. The employee regularly communicates with guests. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 30+ pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Environmental/Atmospheric Conditions: Environmental/atmospheric conditions commonly associated* with the performance of this job.

While performing the duties of this job, the employee will endure inside and outside conditions.

Gorman & Company is an Equal Employment Affirmative Action Employer