Executive IT Support Specialist

The Executive IT Support Specialist provides high-touch, white-glove technical support to senior leadership, executives, and other high-profile (VIP) users within a government agency. This role requires advanced technical expertise, exceptional customer service skills, discretion, and the ability to operate effectively in high-visibility, mission-critical environments. The specialist serves as a trusted technical partner to VIP clients, ensuring minimal downtime and rapid resolution of complex IT issues.

Key Responsibilities:

Provide end-to-end PC support, including hardware, software, peripherals, and workstation configuration.
• Deliver expert mobile device support for iPhones and iPads, including setup, troubleshooting, and application assistance.
• Offer advanced support for Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Teams) tailored to executive workflows.
• Maintain a 24O7 availability schedule to support urgent executive needs, including off-hours and on-call coverage.
• Deliver white glove service with a focus on discretion, professionalism, and seamless user experience.
• Troubleshoot and resolve issues quickly while maintaining a calm, confident presence under pressure.
• Document issues, resolutions, and system configurations with strong attention to detail.
• Collaborate with IT teams to escalate and resolve complex issues efficiently.
• Ensure all support activities adhere to security, compliance, and confidentiality requirements.

Required Qualifications:

• Bachelors degree and 8 years experience/HS diploma and 12 years experience
• Proven experience providing high level IT support to executives or VIP users.
• Strong knowledge of Windows operating systems, PC hardware, and common peripherals.
• Expertise supporting Apple mobile devices (iPhone, iPad) and related management tools.
• Advanced proficiency with Microsoft Office applications and troubleshooting.
• Demonstrated ability to remain calm, focused, and effective in fast-paced or high pressure situations.
• Exceptional communication skills with a customer-first mindset.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently with minimal supervision.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.