New

Loan Servicing Specialist

Travis Credit Union
vision insurance, 401(k)
United States, California, Vacaville
Jan 31, 2026
Description Schedule: Monday - Friday, 8:30am - 5:30pm Hybrid: 2 days in the office Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo.For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California. We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available). Summary: The Travis Credit Union (TCU) Loan Servicing Department is responsible for professionally servicing the consumer loan, mortgage loan, and credit card portfolios, including providing direct member service via phone calls and emails. Loan Servicing Specialists actively understand the value of a providing excellent member service while ensuring that accounts are set up and functioning as intended, and all investor and regulatory requirements are being met. Profile: Provides excellent internal and external member support through all channels with a focus on first-contact-resolution and problem solving for account inquiries. Follows regulatory, GSE/investor, TCU, and department guidelines, policies, and procedures when handling a wide range of topics. Manages reports, deadlines, and compliance requirements related to a variety of tasks across the consumer and mortgage financing spectrum. Maintains a consistent, high level of accuracy and general quality of work product and information dissemination. Suggests improvements to processes and policies to improve efficiency, accuracy, and member/employee experience. Based on experience, manages processes or inquiries of a more complex nature (i.e. GSE processes, data validation and troubleshooting, or government reporting). Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority. Properly identifies, researches and resolves issues using multiple software applications. Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions. Coaches, mentors, or trains junior or less seasoned staff, as needed. Identifies opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason. Skills: Sound understanding of credit union products and services. Working knowledge of government agency and regulatory guidelines. Ability to work independently and motivated to achieve goals with minimal supervision. Effective and professional verbal and written communication skills. Ability to self-direct, use independent judgment and multi-task with proficiency. Detail oriented, with strong analytical and organizational skills. Proficiency with Microsoft Office for Windows. Requirements: Associate Loan Servicing Specialist - Grade 9 Reports directly to Supervisor, Loan Servicing HS Diploma and 2 years of previous loan servicing or related experience required. Loan Servicing Specialist - Grade 10 Reports directly to Supervisor, Loan Servicing HS Diploma and 3 years of loan servicing or related experience required. Mortgage servicing with GSE/government loan experience preferred. Senior Loan Servicing Specialist - Grade 11 Reports directly to Supervisor, Loan Servicing HS Diploma and 4 years of loan servicing experience required. Minimum of 2 years of mortgage servicing experience. GSE/government loan experience preferred. Compensation:*Base hourly starting range is commensurate with experience.* Assoc. Loan Servicing Specialist - Grade 9: $23.49 - 29.01/hr Loan Servicing Specialist - Grade 10: $25.57 - $31.58/hr Senior Loan Servicing Specialist - Grade 11: $27.96 - $34.53/hr Benefits: At Travis Credit Union, we prioritize the wellbeing of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union. Eligible employees enjoy a robust benefits package, which includes: Competitive medical, dental, and vision insurance Mental health and wellness programs Employee performance incentive plan Merit-based salary increases 401(k) program with immediately vested employer match Generous holiday and vacation policies Exclusive TCU perks such as employee loan and credit card discounts Travis Credit Union is an Affirmative Action Employer. EOE / Individuals with Disabilities / Veteran Status