Tech Coordinator - Construction Equipment & Mechanical Diagnostic systems

Job Description:

POSITION SUMMARY:

The Technical Coordinator serves as key liaison for Kokosing's Support Operations Team and the various equipment/mechanical diagnostic systems. This role supports field & shop operations by providing diagnostics software administration, hardware procurement/set-up and various other office administrative tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technical & System Support for Diagnostic Programs

• Serve as the primary point of contact for the equipment maintenance team members regarding various diagnostic programs, including technical issues, system usage, and access.
• Purchase and provide support for all communication adapters (i.e. JD EDL, Nexiq, VOCOM, etc.)
• Troubleshoot and resolve basic technical issues and coordinate escalation when needed.

• Manage software licenses, renewals, and user access for all equipment/mechanical diagnostic programs (i.e. CAT ET, KPlus, GM EPC, Maxi PC Suite, Paccar ESA, etc.)
• Coordinate with external vendors and Kokosing's internal IT team.
• Assist team members as needed with company-wide systems including Workday, Microsoft Office, Viewpoint, etc.

Customer Service & Training

• Coordinate, schedule and conduct in-person systems training to the Support Operation's Team
• Develop and maintain training materials, job aids, and basic documentation to support usage of various diagnostic systems.
• Provide support onsite and remotely for team members on commonly used systems and diagnostic programs.

Office Administration

• Manage laptop and iPad lifecycle, including procurement, setup and repairs.
• Review monthly cost/income reports for maintenance vehicles
• Support SharePoint site management
• Assist with new hire onboarding

EDUCATION/EXPERIENCE:

• High School Diploma or GED equivalent
• Career Center/Trade School or 2 Year Degree in Automative Technologies, Diesel and Power Equipment Mechanics, Mechanical Engineering or other related field is a plus
• Other relevant experience such as working on farm equipment, maintenance and troubleshooting of complex mechanical equipment in a manufacturing, industrial, warehouse, military or related environment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service and interpersonal skills
• Strong organizational skills with attention to detail.
• Clear written and verbal communication skills
• Ability to manage multiple tasks, priorities, and requests.
• Ability to travel occasionally to support field operations.
• Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc.
• Strong technology aptitude and comfort learning new systems

WORKING ENVIRONMENT:

• Must be able to work at least 8 to 10 hours/day as job dictates
• 90% of duties are performed in an office environment, 10% in shop and field environments.
• About 90% of time is spent working with a computer. 10% of the workday is spent working with management, team members and vendors.
• Must be able to sit at a desk for extended periods of time, with walking or standing occasionally within the office setting.
• Occasional lifting of objects, typically under 20 pounds