Fraud Monitoring Investigations Manager

Position Overview

The Fraud Monitoring & Investigations Manager is responsible for the day-to-day oversight of the Paper Fraud team and the Fraud Investigators responsible for preparing and submitting Fraud-related Suspicious Activity Reports (SARs). In addition to providing leadership and direction, this role actively performs and completes daily operational tasks, functioning as a working manager to ensure timely, accurate, and compliant execution of all fraud monitoring and investigative activities.

This position plays a key role in supporting the Bank's enterprisewide Fraud Program and partners closely with the Financial Crimes Manager on the development, implementation, and ongoing maintenance of program components. The Manager ensures that fraud operations remain effective, compliant, and aligned with emerging fraud trends and regulatory expectations.

The Fraud Monitoring & Investigations Manager oversees assigned staff to ensure the timely and accurate completion of all core responsibilities, including check fraud investigations and Fraud SAR production. The manager maintains advanced knowledge of evolving fraud schemes, industry best practices, and regulatory requirements. This role serves as a subject matter expert and escalation point for check fraud investigations, including direct customer contact, and fraudrelated SAR documentation.

Essential Job Functions

• As a working manager, assist team of Fraud Specialist in monitoring for fraudulent activities, reviewing and researching customer account activity, clearing alerts and performing other daily tasks to efficiently manage volume.
• Responsible for leading and developing the check fraud team by training and onboarding new employees, providing ongoing coaching and support, and conducting performance reviews to foster sill growth and long-term career development.
• Manage daily workflow to ensure timely completion daily system alerts, case management, and reporting requirements.
• Lead and support reviews involving check fraud across channels including: over-the-counter transactions, in-clearing checks (altered, counterfeit, forged signature/endorsement, HELOC checks, unauthorized checks), and ATM deposits.
• Serve as the escalation point for complex or sensitive customer issues, including direct customer contact when needed, ensuring clear communication, proper resolution, and alignment with regulatory, UCC and internal standards.
• Ensure accurate, complete, and timely documentation of all fraud cases in accordance with internal standards, while overseeing case quality, accuracy, and escalation requirements, including potential SAR referrals.
• Manage without entry and related check claims, providing necessary documentation and responses to recover funds for the Bank and customers.
• Collaborate with Training & Development and other departments to enhance employee fraud awareness and support enterprise fraud education.
• Responsible for the creation and on-going updates of comprehensive written procedures covering all team responsibilities.
• Support the Financial Crimes Manager with program tasks, including quarterly Board reporting, while ensuring the timely and accurate completion of monthly Fraud Logs and related reporting.
• Maintain strong working knowledge of banking regulations-including UCC provisions governing check presentment, return timeframes, and warranty claims-as well as BSA/AML requirements as they relate to fraud.
• Manage the testing, validation, and implementation of frauddetection rules within the Bank's fraud monitoring platform, ensuring rule performance, accuracy, and alignment with both operational needs and regulatory expectations.
• Partner with business lines and customer facing teams to resolve fraud concerns and provide guidance on fraud prevention and detection, including potential elder abuse cases.
• Act as liaison with law enforcement and legal counsel and refer appropriate activity to law enforcement for criminal or civil prosecution.
• Assist the Financial Crimes Manager in conducting internal fraud investigations as needed.
• Other duties as assigned.

Minimum Qualifications

• Bachelors' degree and three or more years of financial crime operations, bank fraud investigations or closely related experience; or equivalent combination of education and experience.
• Prior people leadership experience required.
• CFE certification or the ability to obtain it within an established timeframe as determined by management.

Competencies

• Experience with direct check/paper fraud and check claim recovery
• Comprehensive working knowledge of the Bank, its policies and procedures, UCC (check presentment/returns/warranties), SAR requirements, and fraud case/alert management systems
• Leadership experience including coaching, assigning and directing work, and conducting performance feedback with team.
• Proficient in using core banking software, fraud monitoring software such as Abrigo/BAM+, Yellowhammer, and Microsoft Office 2010 software
• Strong analytical, written, and verbal communication skills
• High degree of accuracy and attention to detail
• Experience working in a fast-paced environment; prioritizing work and multi-tasking.

Preferred, but not required

• Monitoring software implementation and tuning experience, a strong plus
• Experience preparing Boardlevel metrics and responding to regulatory exams/audits

Location Details

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Compensation & Benefits

Base pay: $77,705 - $110,000

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

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