Quality Management System Program Lead, Life Sciences

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Job Location: This position is fully remote and will require frequent travel within the US.

Schedule: This position is a Day Shift role, working Monday - Friday

What this job involves: The Life Sciences Quality Management System (QMS) Program Lead serves as the central driver for implementing, maintaining, and continuously improving quality management systems across JLL's Life Sciences accounts. This role requires deep collaboration with senior leadership to ensure best-in-class QMS programs are effectively designed and executed while maintaining strict compliance with GxP regulations. The position demands extensive hands-on experience in quality management within the pharmaceutical, biotechnology, or medical device industries, with a strong focus on operations, facilities, engineering, and maintenance perspectives. The successful candidate will interface directly with account Quality Leads to ensure proper documentation and adherence to Good Documentation Practices while fostering a quality-first culture throughout the Life Sciences vertical. This role combines strategic oversight with tactical execution, requiring the ability to manage multiple complex accounts while driving system-wide improvements and maintaining ISO 9001:2015 certification standards.

What your day-to-day will look like:

• Drive consistency and continuous improvement of Life Sciences QMS programs across all accounts
• Conduct comprehensive audits and GAP assessments against quality management systems, industry regulations, and ISO 9001 standardS
• Perform detailed investigations of significant event deviations and customer complaints, including root cause analysis and CAPA plan development
• Manage and maintain investigation logs, CAPA tracking, change control processes, and customer complaint databases
• Oversee GxP contractor compliance programs including qualification, agreements, audits, and performance monitoring
• Prepare and deliver status reports and presentations to internal teams and external clients
• Support new account transitions by ensuring timely completion of all quality deliverables and compliance requirements
• Review and provide expert guidance on account-specific quality agreements and compliance documentation
• Collaborate with Solutions Development team on potential opportunities and bid development for quality and compliance solutions
• Travel to client sites with short notice to support audits, investigations, and account management activities

Required qualifications:

• Bachelor's degree in Science or equivalent experience
• Minimum 6 years of experience in quality/compliance, engineering, facilities, or production/facility operations
• Life Sciences industry background (Pharmaceutical, Biotechnology, or Medical Devices)
• Extensive knowledge of FDA regulations in Life Sciences
• Hands-on QMS experience in operations, facilities, engineering, and maintenance environments
• Strong working knowledge of GxP regulations and current industry practices
• Experience with ISO 9001:2015 standards implementation and maintenance
• Proficiency in quality system tools including GAP assessments, audits, investigations, root cause analysis, and CAPA
• MS Office skills and experience with GxP quality management systems
• Proven audit and compliance experience (internal and external)
• Demonstrated experience in root cause analysis and corrective action planning
• Vendor qualification and management experience
• Change management experience
• Ability to travel with short notice

Preferred qualifications:

• EIT or Professional Engineer license
• Multi-account or program management experience
• Business development or bid support experience
• Cross-functional collaboration and client interface skills
• Advanced technical certifications in quality management or Life Sciences compliance

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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