Advisor Experience Specialist

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The Advisor Experience Specialist plays a critical role in enhancing advisor satisfaction and operational efficiency by optimizing technology platforms, improving workflows, and driving adoption of tools and processes. This position partners with cross-functional teams to identify pain points, implement solutions, and deliver training that empowers advisors to succeed.

Technology & Systems Optimization

Collaborate with Technology and Operations teams to troubleshoot and resolve advisor-reported system issues.
• Conduct ongoing reviews of tools, portals, and platform updates to ensure alignment with advisor workflows and operational needs.

Advisor Support & Operational Improvements

• Analyze frequently asked questions and advisor feedback to identify recurring challenges.
• Partner with ASM teams to design standardized resources that reduce repetitive support inquiries.
• Propose solutions to improve system adoption and onboarding for advisors who have not migrated.
• Address recurring supplier issues, including IATA recognition, and strengthen commission processes.
• Identify gaps between workflows and cross-department processes that lead to misrouted or unclaimed commissions.
• Assist Advisors with their specific business workflows to enhance their business operations

Training & Development Initiatives

• Develop clear guidelines for advisors on booking air and navigating platforms.
• Work with Learning and Development to create training modules on platform navigation, workflow improvement, commission best practices, and prevention of unclaimed commissions.

• Bachelor's degree in Business, Technology, or related field (or equivalent experience).
• 3+ years of experience in Advisor facing operations, advisor support, or technology enablement.
• Strong analytical and problem-solving skills with a focus on process improvement.
• Excellent communication and collaboration skills across multiple teams.
• Proficiency in project management and familiarity with travel industry systems preferred.
• Committed to improving advisor experience and operational efficiency.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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