Valet Attendant

Responsibilities:

• Enhances the guest experience by providing exceptional service.
• Answers incoming phone calls, routing as necessary.
• Greets and interacts with guests on the front drive and in lobbies.
• Disseminates information to guests as requested.
• Parks and retrieves cars as per established guidelines.
• Inspects cars for pre-existing damage and documenting ticket accordingly.
• Unloads cars and transports guest luggage as per established guidelines.
• Assists in moving luggage and belongings from one guestroom to another (room changes).
• Delivers keys, messages, amenities etc. to guestrooms as requested.
• Stores luggage for guests as requested.
• Transports guest luggage and belongings from guestroom and load vehicle (checkout).
• Assists in answering incoming phone calls.
• Documents all "runs".
• Arranges for transportation for guests as requested (taxis, limos, etc.).
• Monitors Bell and front drive area for cleanliness.
• Resolves guest issues.
• Adheres to department and property policies and procedures.
• Transports guests by Company vehicle as necessary.
• Adheres to established Guest Service initiative set by the Company.

Competencies:

• High energy level.
• Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Ability to work a flexible schedule.
• Excellent interpersonal skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Basic reading skills.
• Ability to understand and promulgate written memos, instructions, regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

High School (preferred)

Must be able to stand for long periods of time. (preferred)
Must be able to maintain composure under stress in a fast-paced work environment. (preferred)
Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain. (preferred)
Physical dexterity to run and retrieve vehicles. (preferred)
Ability to operate automatic and standard shift vehicles. (preferred)
At least 21 years of age. (preferred)
Valid U.S. driver's license; good driving record. (required)