ICS Account Manager

Are you looking for a career with premium benefits and the potential for growth?

Since 2003, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We are proud to be a military and veteran friendly employer.

The Account Manager works with the Director of Key Accounts to develop relationships with facility stakeholders in order to manage all of the Illinois Department of Corrections facilities communications services. They are expected to know his/her customer's needs and requirements as well as applying company services, product, and policies. Other duties as determined by the needs of the business.

As a program manager for IL DOC, the responsibilities include, but are not limited to:

• Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
• Coordinating physical equipment repairs as needed, as well as maintaining the site's levels of required supplies (tablets, earbuds, printer needs, etc).
• Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
• Assisting in virtual training for facility staff members in platform operations for phones, video and tablets.
• Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
• Monitoring circuits and creating tickets with the carriers when any issues arise.
• Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Two to four years related experience and/or training.
• Strong communication and organizational skills
• Ability to respond to common inquiries / complaints from customers.
• Ability to coordinate repairs and preventative maintenance at all facilities
• Ability to travel

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

We are proud to be an Equal Employment Employer. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108