Manager Retail Operations

Purpose & Overall Relevance for the Organization:

The Retail Operations Manager supports North American retail store operations, ensuring consistent execution, operational excellence, and alignment with company strategy. This role establishes and enforces operational standards, owns inventory operations-including replenishment and accuracy-and ensures product availability while minimizing shrink and inefficiencies. The Retail Operations Manager drives timely, on-budget execution of operational initiatives, leads continuous process and system improvements in partnership with business and IT teams, and collaborates with senior leaders and global partners to implement key programs. Additionally, this individual leads a team responsible for managing retail data flow, ensuring stores receive accurate, timely information and tools to execute daily routines effectively, while overseeing end-to-end operational enhancements, including reporting, new solution rollouts, and system integrations.

Key Responsibilities:

• Develop and maintain implementation and communication plans for inventory management initiatives, ensuring successful execution with senior leadership.
• Serve as the business owner for in-store inventory management systems and processes, ensuring they meet daily operational requirements.
• Manage the backlog of system and process enhancements to continuously improve operational efficiency, accuracy, and scalability.
• Create actionable deliverables, including implementation plans, workback schedules, impact assessments, readiness plans, and success metrics/KPIs.
• Build and maintain strong, collaborative relationships with local and global stakeholders, vendors, and customers.
• Lead, develop, and manage the Business Solutions and Retail Data teams, including hiring, training, performance management, and coaching to ensure accountability and high-quality output.
• Oversee retail data integrity initiatives, providing accurate, timely, and actionable store-level data to support operations and decision-making.
• Contribute to global change initiatives, sharing expertise and best practices while coaching regional and global teams.
• Participate in global networks and cross-functional programs to support strategic operational initiatives.

Key Relationships:

• Store Operations
• IT
• Store Development
• Inventory Control
• Loss prevention
• Merchandising, Buying, Planning

Knowledge, Skills and Abilities:

• Extensive experience in retail operations, including inventory management, process optimization, and best practice implementation.
• Proven ability to lead large-scale initiatives and change programs, including business transformations and system implementations.
• Strong strategic thinking and problem-solving skills, able to synthesize complex data and translate business needs into actionable solutions.
• Excellent communication and relationship-building skills across all organizational levels, including executive leadership.
• Sound business acumen, including financial literacy, operational metrics, and performance measurement.
• Skilled at managing high-performing teams, driving accountability, and influencing outcomes in fast-paced, dynamic environments.
• Self-directed and capable of managing multiple priorities simultaneously, leveraging data to drive operational excellence and continuous improvement.

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's degree from a four-year university preferred, ideally in Business or a related field.
• 5+ years of retail experience, preferably in the fashion or sporting goods industry.
• 3-5 years of experience managing projects and operations, ideally related to process or program implementation.
• Experience in a retail store environment is required.
• Ability to work and travel as business demands, including overnight, weekends, holidays, up to 25% travel, including international travel.
• Ability to alternate between sitting and standing for extended periods.
• Hybrid work policy: office attendance required Monday through Thursday, with flexibility to work remotely on Fridays. For collaborative or in-person presentations, office attendance is required even on Fridays.

Employee Signature: ______________

Effective Date: ___________________