Senior Customer Operations Account Manager

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

The Customer Operations Account Manager serves as the vital link between AMD and its customers, ensuring seamless operations and exceptional service delivery. This role focuses on building strong, sustainable relationships at both operational and managerial levels, acting as a trusted partner to anticipate needs and deliver effective solutions. Responsibilities include managing the entire product lifecycle, resolving complex supply and delivery challenges, and driving operational excellence to support AMD's strategic objectives. Success in this position requires collaboration across teams and the ability to influence outcomes that enhance customer satisfaction and organizational growth.

THE PERSON:

The ideal candidate is a strong communicator and relationship builder who thrives in complex, fast-paced environments. They are proactive, adaptable, and skilled at resolving conflicts and driving process improvements. With sound judgment and problem-solving ability, they navigate uncertainty confidently while fostering collaboration and operational excellence.

KEY RESPONSIBILITIES:

• Review customer backlogs regularly and collaborate with stakeholders to resolve issues.
• Manage business through all product lifecycle stages (NPI to EOL).
• Control inventory and DOI to minimize costs.
• Balance demand and supply for direct customers and distribution channels.
• Monitor consumption and ordering patterns to perform demand/supply analysis.
• Maintain accurate forecasts and ensure on-time revenue projections.
• Build and manage strategic relationships internally and externally to ensure continuity.
• Lead projects and provide consultative advice to management and partners.
• Share best practices within the team and remove operational obstacles.
• Continuously develop skills and adopt new tools to enhance organizational capability.
• Drive operational excellence and customer collaboration for efficient service.
• Collect feedback and guide implementation of new processes aligned with strategy.
• Conduct quarterly business reviews and operational meetings with customers.
• Provide guidance on resolving operational issues and support business processes.

PREFERRED EXPERIENCE:

• Strong supply chain knowledge; distribution experience preferred.
• Proven project management skills.
• Ability to understand business strategy and identify process improvements.
• Excellent problem-solving and conflict management skills.
• Strong written, oral, and presentation abilities for executive-level communication.
• Advanced proficiency in Excel, PowerPoint, and Power BI.
• Skilled in building and strengthening customer relationships.
• Strong analytical capability to manage cross-functional dependencies.
• Comfortable working in uncertain and dynamic environments.

ACADEMIC CREDENTIALS:

Bachelor's Degree preferred.

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.