Quality Analyst I - Certifications

Position Title (Job Code): Quality Analyst I Certifications S00353
Grade Level: 10
FLSA Status (Applicable Exemption): SNE

Principal Work Location: Reading, PA
Department: Quality - Product Compliance
Reports to (Title): Manager or Supervisor - Certifications
Number/Type of Employees Supervised: 0

Principal Purpose of Position:

Under the oversight and guidance of senior analysts, this individual is responsible for creation of basic certificates of conformance (certs) - this is the final quality check ensuring materials produced by Carpenter meet all customer requirements and expectations. By definition, basic certifications have

straight-forward testing and inspection requirements that require little to no interpretation of results.

• Responsible for creation of certificates of conformance. This task requires
  • Understanding of customer and industry requirements and expectations.
  • Validation of testing (chemistry, mechanical, structural) and inspections results to meet all customer and industry requirements and expectations.
  • Identify and refer non-conformances to appropriate subject matter experts (metallurgy, quality, operations) for resolution.
• Responsible for completing basic recertifications as requested by customers to modify or correct the original certificate of conformance.
• Participates in communication and coordination of proposed changes to certification requirements across various departments.
• Familiarity with departmental Key Performance Indicators (KPIs) to drive process enhancements, achieve daily targets, and uphold customer satisfaction.
• Supports improvement initiatives concerning certifications and related operating systems
• Comprehend and adhere to standard operating procedures and job aids.
• Gain understanding of requirements to ensure compliance with customer and industry requirements including but not limited to AS9100, EU Directive, ISO, ASTM and customer quality requirements.
• Assist in engaging with external customers, suppliers, and third-party audits related to certifications and associated quality systems.
• Perform all other duties and special projects as assigned.

KNOW-HOW

Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills. In the space below, please list the minimum requirements within each of the categories.

Education and/or Training:

• High school diploma required.

Relevant Work Experience:

• One or more years' experience in a fast-paced quality environment.

Planning/Organizing/Managerial Knowledge:
(Ranges from task-focused to integrating related functions, to broadly strategic integration)

• Proficiency in operating various computer systems, including Microsoft Office, SharePoint, SAP, and Lotus Notes.
• Strong organizational skills to prioritize tasks, make decisions, and manage workflow effectively.
• Ability to adapt to changing priorities, multitask, and work independently as well as in team settings.
• Excellent verbal and written communication skills, including technical writing and problem-solving abilities.
• Exceptional organizational abilities to manage multiple document reviews concurrently, prioritizing based on customer expectations and guidelines.

Communicating & Influencing Skills:
(Does the job require communication, reasoning with others, or changing behaviors?)

• Proficient interpersonal communication skills, particularly on a technical level, to draft clear, concise, and detailed technical inquiries understood globally.
• Strong verbal and written communication skills to facilitate discussions on complex documents and reach consensus on interpretation.
• Negotiation skills to navigate through intricate specification interpretation issues effectively.

PROBLEM SOLVING

Indicate those statements that describe the process by which this position solves problems. Show the % that the relevant statement represents among all problem solving done by this role. The sum of percentages indicated for each category should equal 100%. For each relevant statement, give an example of a problem and the method of resolution.

The problems are similar to each other and have a limited number of predefined solutions. Standing procedures/plans and/or a structured routine directs the problem solving process.

• % of all problems:
• Example:

The problems encountered are dissimilar and typically have a number of solutions. The solutions may be derived from a general plan or a flexible routine may be utilized to solve problems of this type.

• % of all problems:
• Example:

The problems encountered are unique situations and there is an unlimited number of solutions, many of which are unknown. There are no procedures or routines to follow, but only broad policies to guide the problem solving process.

• % of all problems:
• Example:

ACCOUNTABILITY

This describes the extent to which this position is answerable for actions and their consequences. It measures the effect of the job/role on end results.

For each type of Accountability, indicate an approximate dollar value of impact and whether the role has a Direct impact (controls end results or shares control with peer positions) or Indirect impact (generally informational, interpretive, analytical, or enables others to take action). If no dollar value can be determined, enter Non-Quantifiable instead of an amount.

Sales

• $ value:
• Direct/Indirect:

Selling, General, & Administrative

• $ value:
• Direct/Indirect:

Manufacturing

• $ value:
• Direct/Indirect:

Project Management

• $ value:
• Direct/Indirect:

Assets

• $ value:
• Direct/Indirect:

Other (Please specify: )

• $ value:
• Direct/Indirect:

List statements which describe the primary results/outputs for which this position is held accountable. Please limit the list to 5 or 6 statements.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.