Consumer Relations Representative

Your Role as the Consumer Relations Representative

Support consumers across all relevant channels (phone, email, social) regarding all products & brands across the Smucker portfolio. Gain experience in supporting our Social Media team with administration and consumer communication initiatives.

Location: Working Remote U.S.A.

Work Arrangements: remote

In this role you will:

• Develop and maintain a comprehensive knowledge of company brands and products to best assist consumers by clarifying issues; offering answers and resolving complaints and escalating unresolved issues.

• Regularly review work to ensure high quality care and accuracy to support our consumers and the business.

• Support social team administrative tasks as needed.

What we are looking for:

Minimum Requirements:

• Bachelor's degree in Business, Communications, or related field

• 1+ year prior consumer relations or customer service experience

• Excellent communication skills, both oral and written, as well as active listening skills

• Strong problem-solving and decision-making skills and conflict resolution abilities

• Ability to balance consumers' needs and company requirements in a professional and courteous manner

• Must be able to work within the hours of operation (Monday through Friday 8AM-5PM with extended hours, as necessary)

Additional skills and experience that we think would make someone successful in this role:

• Previous experience supporting consumer/customer engagement socially and/or having prior experience with general social media moderation

• Bilingual skills (Spanish and/or French)

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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