New

Senior Contact Center Specialist

Parkland Health and Hospital System (PHHS)
United States, Texas, Dallas
5201 Harry Hines Boulevard (Show on map)
Jan 14, 2026
Location: Parkland: LL BLK 400 PRIMARY PURPOSE Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System. Serves as entry-level preceptor for lower-level staff. MINIMUM SPECIFICATIONS Education None. Experience Must have three years of customer service experience. One year experience in Parkland's Call Center preferred. Equivalent Education/Experience May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above. Certification/Registration/Licensure None. Skills or Special Abilities Must be bilingual (Spanish). Must successfully pass the Spanish Language Oral Skills Assessment examination prior to employment. Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors. Must successfully pass a pre-employment spelling test with a minimum score of 85%. Must successfully pass a customer service skills test with a minimum score of 80%. Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person. Must be able to demonstrate a working knowledge of applicable department and hospital software applications, personal computers, and standard office equipment. Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures. Must be able to solve moderate to complex problems within established Call Center policies and procedures. Must demonstrate a positive demeanor, good verbal and written communication skills. Must be able to successfully complete additional job related training when offered. Must be able to function in a team environment. Requisition ID: 995296