Senior Executive IT Support Specialist

About Marvell

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Your Team, Your Impact

What You Can Expect

Become a member of a world-class IT team dedicated in providing top tier support to our global Executive and VP level employees.

In this role you will

• Provide on-site and remote IT support to Executives and high-profile employees.

• Troubleshoot technical issues quickly and professionally to minimize downtime.

• Support AI-related tools and applications, ensuring optimal performance.

• Assist with home network and AV system setups to enhance remote work efficiency.

• Travel as needed to support executive meetings and corporate events across various locations.

• Maintain a high level of confidentiality and discretion when handling executive support tasks.

• Document issues and solutions, creating best practices for executive IT support operations.

What We're Looking For

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 7+ years of IT support experience, with 3+ years in an executive or VIP support environment.

• Extensive experience with Windows and macOS operating systems, including Windows 11 and MacOS upgrades and troubleshooting.

• JAMF admin experience is a plus.

• Experience with AI tools and emerging technologies in IT support.

• Familiarity with enterprise applications, remote access tools, and mobile device management (MDM).

• Hands-on experience with networking, home office setups, and AV solutions for executive-level users.

• Strong support skills with white glove treatment.

Technical Skills:

• Proficiency in Microsoft 365, Active Directory, VPNs, and cloud-based solutions.

• Strong troubleshooting skills in hardware, software, and network connectivity.

• Experience with collaboration tools (Zoom, Microsoft Teams, Slack, etc.).

• Understanding of cybersecurity best practices to ensure data integrity and protection.

Soft Skills & Professional Attributes:

• Strong communication and interpersonal skills to interact with executives professionally.

• Ability to remain calm under pressure and have strong work ethic skills.

• Ability to work under pressure and manage urgent IT requests efficiently.

• High level of discretion and confidentiality when handling sensitive data.

• Self-motivated with a proactive approach to problem-solving.

• Willingness to travel (10% both domestic and internal travel) on short notice and provide after-hours support when required.

Expected Base Pay Range (USD)

The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com.

Interview Integrity

To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews.

These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process.

This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.