Customer Service Support Level 2

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Responsibilities:

• Determines and schedules orders according to urgency.
• Order entry
• Contacts outside sales force and/or customers to resolve questions, pricing, or missing data on orders.
• Resolve customer complaints and issues by phone, email.
• Reach out to customers to verify and update account information.
• Taking customer calls for US and Canada through Call Center
• Greet customers warmly and ascertain problems or reason for calling.
• Assist with placement of orders, cancelling orders, return requests and/or warranties issues.
• Suggest solutions when a product is out of stock - substitutions.
• Attempt to persuade customer to reconsider cancelation.
• Assist customers on how to use B2B portals.
• Work with MPR Controllers and Shipping to make sure we meet the customer's demand.
• Issue RMAs
• Back-up for Canada Customer Care
• Other duties as assigned by the Customer Service Manager

The Essentials - You Will Have:

• High School Diploma or General Educational Degree (GED)
• Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Typically requires 2 years of customer service experience
• Experience with SAP.
• Experience in the industrial motor control industry

This position is part of a job family. Experience will be the determining factor for position level and compensation.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.