Computer Services Consultant II

USC's School of Cinematic Arts is seeking a Computer Services Consultant II to join its Creative Technology Support Team. The School of Cinematic Arts is the premier school for the study of cinematic arts and provides instruction in production, post-production, producing, writing, animation, gaming, and cinema studies. The facilities include state-of-the-art computer labs, interactive studios, scoring and mixing stages, sound stages, a motion capture stage, an LED virtual production volume, screening rooms, theaters, and a 55-seat IMAX.

The Computer Services Consultant II is a member of the team responsible for end-user support and maintenance of all computers, software, and audio-visual equipment used in the school's instructional and production spaces.

The ideal candidate will have hands-on experience supporting end users and advanced technologies across the entertainment industry. The candidate should possess excellent technical troubleshooting and customer service skills and be adept at supporting both Mac and Windows. The role also requires a strong working knowledge of media production software and A/V equipment.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support for all computers, software, hardware, and audio-visual equipment used in classrooms, labs, theaters, and specialized spaces.
• Assist with deployment, maintenance, upgrades, and inventory of equipment.
• Support on-site events and meetings.
• Maintain user accounts, permissions, quotas, and licenses.
• Create procedures and documentation and provide technical training for students, faculty, and staff.
• Supervise student workers.
• Monitor and respond to the department's help desk ticketing system, communication channels (Slack and Zoom), and project management software (Asana).

The candidate will serve as a power user or subject-matter expert in one or more of the following areas:

• Post-production and editing. (Avid Media Composer, Pro Tools, Adobe Premiere Pro, DaVinci Resolve, DCP creation, color grading)
• Audio/Video and projection technology
• Animation/Visual Effects Rendering workflows
• Virtual Production workflows (Unreal Engine, LED Wall, Motion Capture)
• Game Design workflows and file management (Perforce, Git Hub, etc.)

Additional knowledge in one of these areas is a plus:

• Troubleshooting, calibrating, and optimizing A/V systems, including digital cinema projectors, A/V racks, conference rooms, AMX/Crestron/Extron control systems, switching, control, and cabling.
• Color management and color calibration for projection.
• Animation and Visual Effects. (Maya, Cinema4D, Photoshop, After Effects, Nuke, Toon Boom, TV Paint, VR, AR, stereoscopic 3D)
• Innovative and cutting-edge technologies in the entertainment and gaming industries, software such as Unity and Unreal Engine, LED walls, and virtual production.
• Knowledge of scripting, programming, and workflow design.

This position may be required to work evenings or weekends as needed.

Preferred Education and Experience:

• Bachelor's degree in computer science, engineering, information technology, entertainment technology, or a media-related field
• 5-10 years of experience in a technical support role in an advanced audio-visual environment

The hourly rate range for this position is $38.93-$43.34.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC employees, by virtue of the university's status as a nonprofit tax-exempt organization, may qualify for public service student loan forgiveness (PSLF).

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities.