Desktop Administrator

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

POSITION DESCRIPTION

The Desktop Administrator is responsible for maintaining and supporting the organization's desktop computing environment. This role involves administering Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to ensure secure, efficient, and reliable deployment, management, and monitoring of endpoints. The Desktop Administrator will work closely with the Manager of Helpdesk & IT Operations, IT teams and business users, to provide high-quality desktop experience.

QUALIFICATIONS

Required:

• Bachelor's degree or 3 years of equivalent experience in computer science, information technology, or equivalent
• 2-4 years of experience supporting IT infrastructure in a hybrid environment including configuring and maintaining software deployment in a Microsoft environment, troubleshooting performance, connectivity and security issues across organizational equipment, and collaboration with IT infrastructure, network, security and non-IT personnel.

Preferred:

• 3+ years of experience supporting IT infrastructure in a hybrid environment
• 2+ years of experience with PowerShell scripting or other automation tools.
• 2+ years of experience supporting hybrid environments (on-prem and cloud).
• 2+ years of experience in supporting best practices for endpoint encryption and mobile device management

RESPONSIBILITIES AND TASKS

System Configuration & Installation:

• Administer, configure, and maintain Microsoft SCCM for software deployment, patch management, and OS imaging.
• Administer Microsoft Intune for mobile device management, application deployment, compliance policies, and endpoint security.
• Monitor and troubleshoot endpoint performance, connectivity, and security issues across desktops, laptops, and mobile devices.
• Ensure compliance with organizational IT policies, security standards, and regulatory requirements.
• Assist with creating & maintaining desktop images, applications, and configuration baselines.
• Collaborate with IT infrastructure, network, and security teams to ensure seamless endpoint integration and support.
• Perform regular system updates, security patches, and software upgrades using SCCM and Intune.
• Provide technical support and escalation assistance to helpdesk and end-users as needed.
• Create and maintain technical documentation, procedures, and reports.
• Participate in IT projects, technology upgrades, and continuous improvement initiatives.

Support:

• Assist with Service Desk application in managing customer assistance requests
• Efficiently evaluate and resolve client-side software and hardware issues
• Provide leadership in resolving Severity 2 and 3 issues
• Appropriately involve other team members to assist with resolution of complex or business critical problems
• Effectively and respectfully communicate with non-technical terms to customers
• Understand and help to manage the print environment including office, jobsite and large format print solutions
• Mentor other team members in specific knowledge of processes and applications
• Knowledge transfer to other team members
• Provide process documentation related to systems and applications
• Identify and establish key metrics for the client-side environment

Other Duties:

• Actively contribute as a member of the IT/IS team, collaborating to support shared goals and objectives
• Represent McGough professionally at all events, upholding company standards and serving as a positive ambassador
• Attend company meetings, pursuing ongoing personal and professional development to enhance skills and performance
• Collaborate across departments and with external stakeholders to ensure cohesive project execution
• Actively support and participate in Lean events, promoting the McGough Way and fostering a culture of continuous improvement
• Perform additional duties as assigned to support team and project success
• Other duties as assigned

OFFICE AND TRAVEL

Travel between office sites in the Twin Cities may be necessary to support the different office locations. It may also be necessary to visit a job site on occasion, so a good, reliable vehicle is required. Outstate travel may be necessary to satellite office locations. Mileage reimbursement provided.

PHYSICAL REQUIREMENTS

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting for extended periods of time at the employees' workstation and during meetings as well as while traveling, either by plane or car. Employee needs to be able to lift 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.

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In alignment with our commitment to pay transparency, the base salary range for this position is $61,000 to $72,000, excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.

Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.

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