Clinical Services Coordinator, Intermediate

Your Role

The Non-Clinical Support Queue team provides efficient and accurate responses to external customers (physicians, office staff, pharmacy providers, members, and brokers) and internal team members for all outpatient pharmacy benefit inquiries. The Customer Service Coordinator, Intermediate, will report to the Pharmacy Services Technician Supervisor. In this role you will sort returned mail, print and remail items in-office, maintain compliance in our communications to members and providers as well as make outbound calls.

Your Knowledge and Experience

• Requires a high school diploma or equivalent GED
• Requires 3 years of relevant experience.
• Demonstrated ability encompasses basic understanding of internal procedures and policies needed to ensure effective execution of assigned tasks
• Ability to multi-task, set priorities, and manage time effectively
• Strong phone and verbal communication skills along with active listening