Service Access Manager - Neurosurgery

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION:

Duke Neurosurgery of Raleigh - 3480 Wake Forest Rd

JOB SUMMARY:

We are seeking a Service Access Manager in our Duke Neurosurgery of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate activities of clinic to include establishing and maintaining systems for patient flow through the clinic and the utilization of clinic and ancillary facilities and manpower.
• Direct and coordinate all scheduling, check in, check out, and financial services activities within the clinic.
• Plan and schedule work for front-end staff, ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
• Train new personnel.
• Coordinate diagnostic and treatment activities of the clinic with services of other departments to ensure effective patient care and efficient service.
• Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff.
• Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
• Develop policies and procedures to improve patient care and utilization of clinic resources.
• Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment.
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
• Collect and analyze data for the preparation of composite reports and special projects.
• Generate, analyze and/or interpret entity-specific reports relating to clinic performance, staff performance, and financial performance.
• Independently execute appropriate action plans based on finds.
• Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc).
• Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
• Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Generally reports to a HCA with responsibility for multiple sites.
• Serve as a representative for the clinic to both internal and external groups.

JOB ELIGIBILITY REQUIREMENTS:

• High school diploma required. A Bachelor's degree in a related field is strongly preferred.
• Requires six years' experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
• An Associate's degree in healthcare or business may substitute for two years of experience.
• A Bachelor's degree in healthcare or business may substitute for four years of experience.

JOB HOURS:

The schedule for this position is day shifts.