Platform Architect - Remote

Now Hiring at AMERICAN SYSTEMS

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

An Average Day:

Serve as the technical authority for the ServiceNow enterprise platform architecture, ensuring n-2 version currency, optimal performance, security compliance, and strategic alignment with customer modernization goals across 17+ applications and multiple production instances. Additionally in this position you will:

Own the technical architecture for production platform and CI segregated instance
• Design and validate integration patterns for third-party system connections
• Lead annual platform upgrade planning and execution (currently Vancouver Xanadu)
• Conduct ServiceNow health assessments and remediation planning (maintain 91+ score)
• Develop data architecture models based on ServiceNow best practices
• Ensure CMDB accuracy and discovery dependency mapping
• Collaborate with customer Enterprise Architecture on cloud security packages
• Provide technical oversight for citizen development initiatives
• Design solutions that maximize out-of-the-box (OOB) functionality
• Review and approve all custom code and configurations for platform integrity

• Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust required
• Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry
• Must pass federal tax compliance screening
• Minimum 7 years ServiceNow/Enterprise Service Management architecture experience
• Minimum 2 years in Federal government environments
• Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity.
• Prior ownership of multi-module ServiceNow architectures maintained at n-2 currency
• Proven experience with IT Operations Management (ITOM) implementations and Network Operations Center (NOC) environments
• ServiceNow ITOM (Discovery, Service Mapping, Event Management)
• CSDM/CMDB strategy and implementation
• Integration architecture patterns (REST, SOAP, MID Servers)
• Platform upgrade strategy and execution
• Performance optimization and availability management
• Security architecture (RBAC, encryption, data segregation)
• Required Certification: ServiceNow Certified Technical Architect (CTA)