LTSS Care Navigator

Position Title: LTSS Care Navigator

Work Location: San Antonio, TX (Occasional office presence for training, team activities, tech support)

Assignment Duration: 3 Months

Work Arrangement: Hybrid

This role is interesting because you get to connect with our members or parents of children with special health care needs and challenges and assist them.

Team is highly engaged and supportive of each other, always willing to help each other.

The Organization supports members and families navigating special health care needs in a fast-paced, collaborative environment.

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  Connect with members or parents of children with special health care needs and challenges

  
  
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  Perform telephonic work for the majority of daily tasks

  
  
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  Operate in a fast-paced environment

  
  
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  Learn quickly and be receptive to feedback

  
  

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  Required Education: HS Diploma

  
  
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  Preferred Education: Bachelor

  
  
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  Must haves: excellent customer service skills

  
  
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  Strong computer skills

  
  
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  Attention to detail

  
  
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  Telephonic work experience

  
  
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  Reliable internet connection

  
  
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  Nice to haves: bilingual

  
  
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  Disqualifiers: no experience working with Medicaid and special health care needs

  
  
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  Performance indicators: good work ethic, time management, organization

  
  
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  Computer skills - high level of experience, important (Microsoft Office)

  
  
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  Communication skills - high level of experience, telephonic majority of time

  
  
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  Decision-making skills - ability to gather information via probing to make decisions

  
  
  
  
  
  
  

  Candidate Requirements
  Required: HS Diploma	Preferred: Bachelor
  Required: n/a	Preferred: n/a
  Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection Nice to haves: bilingual Disqualifiers: no experience working with Medicaid and special health care needs Performance indicators: no metrics, candidates need to have good work ethic/time management/organization. There is a productivity log, but the tasks are very fluid. Best vs. average: quick learner, engaged, asks valid questions, cares about quality of work, takes initiative, cares for members' needs.
  Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	Computer skills - high level of exp, important (Microsoft Office)
  2	Communication skills - high level of exp, will be on telephonic majority of time
  3	Decision-making skills - be able gather information via probing to make decisions