New

Customer Service Analyst

Gordon Food Service
United States, Michigan, Wyoming
1300 Gezon Parkway Southwest (Show on map)
Dec 18, 2025
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Customer Service Analyst will provide technical and customer service to external and internal customers as an immediate point of contact for basic service requests and urgent problem resolution. What you will do: Receive internal and external customer orders and requests via phone, email, or fax. Participate in the training of new Call Center Representatives and attend ongoing training sessions. Field customer complaints and direct the information to the appropriate person. Communicate customer concerns to sales representative. Maintain knowledge and proper use of Gordon Food Service systems including Business Applications, Google Apps, Aspect phone system, Order Entry technologies, and Internet Applications Arrange exception deliveries in collaboration with the transportation department or delivery service in urgent need cases. Provide technical and how to support via telephone to internal and external customers for GFS Applications Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments Enter call information into call tracking software efficiently and accurately Provide external application support as applicable Maintains knowledge of current Gordon Food Service products and business solutions in order to provide/recommend appropriate services for customers. Performs other duties as assigned. When you will work: Monday through Friday, 9:00am - 6:00pm. Saturday rotation shift (8AM-2PM) once every 7 weeks. Hybrid Work Schedule: 4 days in office, 1 day from home. What you'll bring to the table: High School Diploma/Equivalent required. Associate's Degree in Business, Computer Science or related field is preferred. One plus years previous customer service experience or previous help desk experience or equivalent combination of education, training, and experience. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered. Understand Web Based Customer Facing Technology Demonstrate excellent written, verbal, and communication skills Ability to multi task, prioritize and work efficiently Ability to collaborate in a team environment and independently Understands the principal and process for providing excellent customer service, including customer needs assessment. Ability to resolve and troubleshoot technical issues for external and internal customers. Understands units of measurements and general mathematics skills. Knowledge of Unified User Management Software Data Entry - 10 key Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer) Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups) BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.