New

Sales Performance and Standards Manager

VNS Health
paid time off, tuition reimbursement
United States, New York, New York
220 East 42nd Street (Show on map)
Dec 18, 2025
Overview Oversees and ensures the adherence to sales and marketing policies, procedures and regulatory standards across all sales and marketing activities. Monitors sales/marketing events in Salesforce or other applicable systems, reviews policies for ongoing compliance, oversees the CTM process, conducts sales audits and being the department liaison for the Secret Shopper program to promote ethical sales standards. Serves as the liaison for Health Plan sales and marketing with both internal and external partners.Manages and supports the activities of the Compliance/Regulatory Programs for VNS Health Health Plans Sales and Marketing departments to ensure compliance with all applicable local, state, and federal laws and regulations. This includes the ongoing implementation of the Code of Conduct and other Compliance Program policies and procedures as well as additional duties to support the achievement of the objectives of an effective compliance program. Works under general supervision. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Wil Do Oversees sales and marketing activities to ensure regulatory compliance, which includes audits and monitoring various activities. Audits and monitors all sales/marketing events entered in Salesforce or other applicable systems to ensure compliance with company policies and regulatory requirement Assists in coordinating and responding to regulatory policy changes affecting VNS Health operations. Collaborates with sales and marketing leadership in developing, reviewing, and revising departmental policies, procedures and related activities for the business. Ensures that VNS Health Health Plans sales and marketing staff are aware of and in compliance with policies and procedures. Collaborates with sales operations to implement corrective actions and implement controls related to identified compliance concerns; evaluates the efficacy of the controls. Oversees the CTM process, ensuring consistent adherence to compliance standards among team members Monitors sales audits program to identify any discrepancies or non-compliant activities, recommending corrective actions as needed. Engages with third party vendors who perform auditing of Health Plan sales and marketing teams to ensure accuracy and consistency in scoring methodology. Prepares and presents compliance reports to sales senior management highlighting risks and areas of improvement. Collaborates with Human Resources and VNS Health leadership to ensure consistency of disciplinary actions related to matters of non-compliance, especially those related to fraud, waste and abuse and privacy violations. Reviews data for patterns and/or trends that may indicate workstream or process concerns involving errors or quality related issues. Prepares reports to communicate key patterns and/or trends and their implications from a compliance/risk perspective. Provides recommendations to address the identified concerns and follows-up with any implemented changes. Utilizes data to develop process improvement recommendations. Ensures that regulatory changes or other updates are incorporated into process flows and that concerns are resolved across the appropriate process teams. Assists with responses to external requests including, but not limited to, government audits and record requests from oversight agencies. Creates an environment that encourages the reporting of compliance concerns and allegations. Keeps up-to-date regarding compliance, privacy, and vendor oversight laws, regulations, and trends for all VNS Health entities and programs. Serves as a resource to staff regarding compliance-related matters and questions. Proactively works to identify appropriate Special Election Periods (SEPs) for sales and marketing teams to effectively and compliantly drive growth for the Health Plan. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: Certified Compliance and Ethics Professional (CCEP) or similar compliance certification preferred Education: Bachelor's Degree in Business Administration, Healthcare Administration, Marketing, Compliance, or a related field requiredMaster's Degree MBA, MHA, or related discipline preferred Work Experience: Minimum 5 years of experience in sales compliance, marketing oversight, or regulatory affairs within a managed care, health plan, or healthcare organization requiredStrong knowledge of CMS marketing and sales regulations for Medicare Advantage and/or Medicaid plans, including applicable federal and state requirements requiredDemonstrated experience conducting audits, risk assessments, and compliance monitoring within a sales or marketing context requiredPrior experience working with Salesforce or other CRM tools for tracking sales activities preferredExperience interpreting and implementing regulatory requirements and developing corresponding policies and procedures requiredProven ability to analyze data, identify trends, and develop corrective action plans that mitigate compliance risk requiredStrong written and verbal communication skills, including experience preparing reports and presenting findings to senior leadership requiredAbility to build collaborative relationships across departments (Sales, Marketing, Compliance, and Operations) and with external vendors or regulators requiredSupervisory or team leadership experience preferredDeep understanding of ethical sales practices and compliance-driven business operations requiredExceptional attention to detail and organizational skills requiredAbility to manage multiple priorities in a fast-paced, regulated environment requiredProfessional judgment, discretion, and a commitment to confidentiality required Pay Range USD $109,900.00 - USD $146,500.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.