Senior ServiceNow Developer

*This role is not eligible for sponsorship*

Park National Bank had a great year of progress in 2025, and our IT team played a part in moving the organization forward in big ways. The implementation of ServiceNow at Park is in the beginning phase, and we are looking for a Senior Developer to help guide the work, while belonging to an organization that is doing great things for our customers and the communities we serve.

RESPONSIBILITIES

• Design, develop, deploy, and support custom applications, integrations, and workflows within the ServiceNow platform.
• Collaborate with architects, developers, and cross-functional teams to deliver and support business solutions.
• Create and refine prototypes for user testing and feedback analysis.
• Review and maintain technical documentation, including architecture diagrams and user guides.
• Conduct quality assurance testing to identify and resolve defects or issues.
• Troubleshoot and resolve production issues and defects.
• Ensure compliance with company policies, technical and security standards, and recommend ServiceNow platform governance.
• Mentor other developers, assist in code reviews, and oversee deployments.
• Contribute to the evolution of standards and best practices.
• Ensure uptime and stability of the ServiceNow platform.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

• High School diploma or equivalent required
• Bachelor's in computer science, software engineering or related field experience preferred
• 5+ years development experience with ServiceNow
• 4+ years with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
• Familiarity with JavaScript, HTML, CSS, and other relevant technologies
• ServiceNow Application Developer (CAD) and/or ServiceNow System Administrator (CSA) certifications preferred

TRAVEL REQUIREMENTS AND OTHER INFORMATION

Minimal travel within Park footprint, potential expansion areas, or for conferences and seminars is expected.

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE

Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in either office location in Newark, OH or Miramar, FL. A minimum 40 hours is required per week.