New

Business Systems Specialist

Daimler Truck North America
paid time off, relocation assistance
United States, North Carolina, Charlotte
Dec 16, 2025
Inside the Role The Business Systems Specialist is responsible for improving systems and processes that support critical functions across DTFS Credit and Operations. The role focuses on ownership and management of process improvement activities, workflow optimization, and automation solutions. Key responsibilities include leading small projects/initiatives, collaborating with stakeholders and IT, managing vendor relationships, and handling all aspects of problem research, system configuration, functionality enhancements, certification testing, user training, and documentation. In addition to core business analysis responsibilities, this role involves hands-on configuration and maintenance of telephony, IVR/IVA, and AI applications within the Five9 environment. Responsibilities include user provisioning, technical enhancements, and testing of new features and releases. The CCS team supports telephony applications across the Americas region, including Canada and Mexico. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team This position will sit in Fort Mill, SC until Q3 of 2026 when the location moves to the Ballantyne area of Charlotte, NC. Pay offered dependent on knowledge, skills, andexperience. Benefits include annual bonus program; 401kcompany contribution with company match up to8% of annual salary as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans. What you drive at DTFS: Collaborate with stakeholders to understand benefits and prioritize initiatives Explore process optimization opportunities and provide business consultancy to user groups Formulate business requirements and lead implementation activities, coordinating with vendors and IT Manage vendor relationships and oversee product upgrades Plan and conduct system certification testing Develop and deliver customized systems training as required Update policies, procedures, work instructions, and system manuals Provide day-to-day maintenance and production support Conduct system testing, sign-offs, and go-live certifications Drive internal process improvements and requirements definition Knowledge you should bring: BS/BA and prefer 2-4 years of relevant experience or6years of relevant experience in lieu of degree General knowledge of financial services or IT Hands-on business or IT testing experience Strong PC skills: Microsoft Office (Word, Excel, PowerPoint, Visio, Project, Outlook) Knowledge of project management tools: MS Visio, MS Project, WBS Modeler Exposure to project management methodologies Strong analytical, problem-solving, and critical thinking skills Ability to work independently and within a team Strong organizational skills and ability to manage multiple priorities Flexibility to work alternative schedules, including late nights and weekends Exceptional candidates might have: 1-2 years of experience configuring or supporting cloud-based applications Familiarity with IVR/IVA, telephony platforms, or AI-enabled tools Experience executing and testing system changes Prior knowledge of Credit Operations Systems such as: eCreditPro, DFAS, CreditShell, eFundingPro, Dealer Profile ALFA, Pega, Frames, ECM Strong analytical, problem-solving, and critical thinking skills Ability to quickly learn new products, systems, applications, and technologies, and adapt to change Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte - DTFS. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Applicants must be legally authorized to work permanently in the country of posting Final candidate must successfully complete a criminal background check Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935