Encompass Business Systems Analyst II

The Business System Analyst II will serve as the system administrator for the Encompass LOS and related mortgage platforms. This individual will be responsible for the design, administration, customization, and maintenance of the system. Individual help enhance system requirements from the product team, modify system configurations and customizations, document system modifications, and release of final updates, all in accordance with system best practices. The idea candidate will have expert knowledge of the Encompass system and the mortgage processes.

Position Accountabilities

• Manage all aspects of configuration and maintenance for the Encompass LOS and related mortgage systems, such as Blend, as the lead Encompass Administrator
• Provide feedback and guidance in enhancement and configurations requirements, gathered from the business stakeholders
• Continually assess the system for areas of improvements related to maintainability, system performance, and extendibility
• Maintain documentation of current and new system configurations
• Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support
• Represent project related system change efforts in Change Control Board Forum
• Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Keep up to date on new technologies related to the system and industry
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals
• Provide systems analysis (e.g. creation of technical requirements, access framework, data flow and operational process mapping, system testing) expertise focusing on gap identification
• Provide ongoing support structure and the Roles and Responsibilities are documented before an application or system is approved for production readiness and other impacted applications/systems are included in the assessment
• Represent production changes to the Change Control Board complying with the requirements of this process
• Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies

Organizational Relationship

This position will report to the Director, Digital Originations.

Position Qualifications

Education Requirements

• College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experience.
• Minimum of 10+ years of work experience.

Knowledge & Skills

• Extensive knowledge of Encompass configuration such as business rules, document and program configuration, custom input forms, services management, etc.
• Familiarity with Encompass Web configuration.
• Strong IT background with an understanding of mortgage operations, products, processes and procedures
• Excellent analytical and creative problem-solving skills.
• Excellent written and oral communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis.
• Experience working in a team-oriented, collaborative and customer centric environment.
• Familiarity with corporate security policies and managing user access/profiles

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.