Indirect Operations Processor

Position Title: Indirect Operations Processor

Position Summary: (General statements regarding the overall objective of the position)

The Indirect Operations Processor is responsible for working with dealers and/or third parties ensuring funds are collected for various requests: aftermarket refunds (for total loss, early payoff's, repossession, etc.), chargebacks, Total Loss Insurance and GAP claims, etc. This role also assists members in handling their total loss claim and educating them on the process.

Essential Duties and Responsibilities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental, and perceptual functions of the job)

Manages daily operations in processing cancellation requests to dealers and/or aftermarket providers.

Responds to internal and external communication in a timely manner. Consistently follows up with dealers and/or third parties for requested funds, status, and/or documentation.

Consults with manager and/or Wholesale Lending Management team as needed to resolve challenging issues in collecting needed funds or resolving complex issues.

Maintains reporting and tracking for collected funds, pending follow-up's, etc.

Communicates with member regarding total loss updates, deficiency balance options, and educating them throughout the process.

Processes and tracks incoming checks.

Sorts and processes mail.

Contributes to team efforts by providing support as needed.

Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)

Education:

High School Diploma or equivalent is required.

Licensure:

N/A

Experience:

Minimum of two years of experience and/or knowledge of a financial institution is preferred.

Knowledge, Skills, and Abilities:

Strong working knowledge of financial services operational processes. Passion for accuracy. Must be able to work in a face paced, team-oriented environment. Excellent communication skills both verbally and in writing. Ability to work effectively with others. Ability to react to change positively and to identify, research, document and resolve problems effectively and efficiently. Strong organizational skills and effective time management is required. Strong ability to pay attention to detail.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days on-site, in the Post Oaks office. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.