Strategic Account Manager

• Ultimately responsible for accounts between 2mm - 15mm in sales

• P&L responsibility and accountability for their account/s.

• Researches, develops and implements pricing for account/s.

• Responsible for all inventory for account/s.

• Ultimate decision-maker for account/s.

• Growth of Product Finishes sales and market share within the account/s.

• Successful growth of new technologies due to "personal" relationship with customer.

• Create a strong industrial image for the company.

• Accountability for all aspects of account/s.

• Provide strategy on maintaining and growing business with focused customers.

• Continue to cultivate relationships with account key players.

• Effectively utilize resources: sales, marketing and technical, to meet customer expectations and achieve long-term sales/market growth.

• Managing multiple locations and multiple technologies.

• The go-to person for this global customer.

• Utilize resources through planning of tech rep interface to meet customer expectations.

• Understand servicing Facility's strengths and weaknesses and communicate effectively to ensure that commitments made are within facilities capabilities.

• Identify potential problems and work with all resources to resolve.

• Handle customer complaints within the lines of authority and manage process to resolution.

• Cultivate and maintain relationships with customer in order to meet expectations and gain additional locations/market share.

• Work with local sales management to secure business at major subcontractors to the account.

FORMAL EDUCATION:

• High school education or equivalent is required

Preferred:

• Prefer a bachelor's degree in a business-related field.

KNOWLEDGE & EXPERIENCE:

Required:

• 5+ years of industrial or business to business sales

Preferred:

• Industrial Coatings, preferably Wood Coatings